Store protection officer

Mitie; Stroud; On-site; GBP 18,000 - 25,000; Full time

Job summary

Mitie is hiring a Retail Security Officer to protect the Waitrose store, its people and assets while delivering excellent customer service. The role includes full training, SIA licence renewal, and company-funded benefits under Mitie and Waitrose values. Equipment like body cameras and incident reporting devices will be used on site.

You will work with the NOC and management to ensure compliance, report incidents, and maintain high standards of security and customer service.

Qualifications

• Front-line licence in Security Guarding or Door Supervision is required
• Proven security experience preferred
• Excellent communication at all levels essential

Responsibilities

• Protect the Waitrose store, its people and assets using Mitie and Waitrose values
• Respond to incidents and report using on-site technology and mobile devices
• Complete tasks as defined in Assignment Instructions (AI's)
• Ensure compliance with UK law and regulatory requirements
• Engage with National Operations Centre (NOC) and management
• Maintain professional conduct in challenging situations and document incidents

Skills

SIA License

Security experience

Communication skills

Job description

Guaranteed Number of hours per week, permanent location

Job Overview

• Retail Security Officer role to protect the Waitrose store, its people, and/or assets by providing security and excellent customer service through Mitie and Waitrose key values.
• £15.62 per hour payrate alongside numerous Mitie benefits including Save As You Earn, Share Incentive Plan, Cycle to Work, Life Assurance and Childcare Vouchers!
• Fantastic opportunity to join the evolving Waitrose and Mitie family!!
• Full and extensive training will be provided including MAYBO and key focus on customer service
• Company funded SIA licence renewal.
• Fully supported by the NOC and be provided with technology such as body worn camera and incident reporting device.
• Delivering results that meet and/or exceed the expectations of Mitie and Waitrose by using all technology provided and following ASCONE guidance.

What we are looking for

• Previous security experience
• SIA License
• Excellent communication skills at all levels.
• Energy and enthusiasm

Main Duties

Operations

• To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
• Fully engage with National Operations Centre (NOC) and Mitie management and use of all technology provided, including body cams and mobile devises to aid in the reporting of all incidents.
• Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
• Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
• To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. There are also additional courses that are contractually required.
• Work in a systematic, methodology and orderly way.

Training

• Fully and satisfactorily complete all required competency training.
• To undertake training to ensure continuous self-development as directed by the Security Account Manager.
• Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
• You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety

• Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
• Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
• Use common sense and initiative by immediately involving others if a situation appears to become threatening.
• To maintain professional conduct in the face of difficult situations and challenging customers.
• Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
• Keep to schedules and demonstrate commitment to Mitie and the Client.
• To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
• To call emergency services and Communication Centre to report all incidents.