Security Officer

Mitie Group plc.; Clifford Chambers; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Save As You Earn

Share Incentive Plan

Cycle to Work

Life Assurance

Childcare Vouchers

Subsidised staff restaurant

Job summary

Mitie Group plc. is seeking a Retail Security Officer to protect the Waitrose store, staff and customers while delivering security and excellent customer service.

You will receive full training, hold an SIA licence, and work with technology including body worn cameras and incident reporting devices, to ensure safety and high standards of service on site.

Qualifications

• Previous security experience
• SIA Licence
• Excellent communication skills at all levels
• Energy and enthusiasm

Responsibilities

• Follow policies and legal requirements on site as directed by Security Account Manager
• Engage with National Operations Centre (NOC) and Mitie management; use technology to report incidents
• Complete all tasks on site as defined in Assignment Instructions
• Renew front-line licence 16 weeks before expiry
• Maintain professional conduct with customers and colleagues

Skills

Communication

Energy & Enthusiasm

Security Experience

SIA Licence

Tools

Body worn camera

Incident reporting device

Job description

• Job Overview

  • Retail Security Officer role to protect the Waitrose store, its people, and/or assets by providing security and excellent customer service through Mitie and Waitrose key values.
  • £05 per hour payrate alongside numerous Mitie benefits including Save As You Earn, Share Incentive Plan, Cycle to Work, Life Assurance and Childcare Vouchers! Subsidised staff restaurant
  • Fantastic opportunity to join the evolving Waitrose and Mitie family!!
  • Full and extensive training will be provided including MAYBO and key focus on customer service
  • Company funded SIA licence renewal.
  • Fully supported by the NOC and be provided with technology such as body worn camera and incident reporting device.
  • Delivering results that meet and/or exceed the expectations of Mitie and Waitrose by using all technology provided and following ASCONE guidance.

  What we are looking for

  • Previous security experience
  • SIA License
  • Excellent communication skills at all levels.
  • Energy and enthusiasm

  Main Duties

  Operations

  • To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
  • Fully engage with National Operations Centre (NOC) and Mitie management and use of all technology provided, including body cams and mobile devises to aid in the reporting of all incidents.
  • Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
  • Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
  • To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. There are also additional courses that are contractually required.
  • Work in a systematic, methodology and orderly way.

  Training

  • Fully and satisfactorily complete all required competency training.
  • To undertake training to ensure continuous self-development as directed by the Security Account Manager.
  • Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
  • You are required to ensure you renew your licence 16 weeks before expiry.

  Security and Health & Safety

  • Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
  • Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
  • Use common sense and initiative by immediately involving others if a situation appears to become threatening.
  • To maintain professional conduct in the face of difficult situations and challenging customers.
  • Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
  • Keep to schedules and demonstrate commitment to Mitie and the Client.
  • To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
  • To call emergency services and Communication Centre to report all incidents.