Store Proposition Delivery Manager

BOOTS; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player seeks a Proposition Development Manager to enhance customer propositions in the Beauty and General Merchandise sectors. This role involves collaborating with cross-functional teams to create innovative strategies that resonate with customers and align with business goals. You will lead the development of compelling value propositions while analyzing market trends and customer insights to drive success. Join a company that values inclusivity and fosters a supportive environment where your contributions can make a significant impact in the retail landscape. If you are passionate about retail and innovation, this opportunity is for you.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

Access to 24/7 counselling and support

Qualifications

• Proven experience in proposition development or product management in retail.
• Strong analytical mindset with data-driven decision-making skills.

Responsibilities

• Lead development of customer propositions across Beauty and General Merchandise.
• Analyze market trends and customer insights to drive innovation.

Skills

Proposition Development

Product Management

Customer Insight

Strategic Planning

Project Management

Analytical Skills

Communication Skills

Education

Experience in Retail or FMCG

Job description

Closing date: 19 April 2025

Recruitment Partner: Matt Haywood - [e-mail]

Contract type: 2 year secondment / fixed term

About the role

At Boots, we want to ensure that our offerings remain relevant, appealing and competitive in a fast-changing retail landscape. This role will be at the forefront in ensuring the delivery of new propositions across the Beauty and General Merchandising in both a timely and engaging manner. Previously, roles in this area have been responsible for the delivery of the Beauty Only store at Battersea, driven the development of the Skincare of the Future proposition while currently leading the implementation of Fragrance executions across the estate.

As a Proposition Development Manager at Boots UK, you'll play a key role in the development, implementation, and delivery of customer propositions across various categories. You'll be responsible for driving innovative and compelling value propositions that meet the needs of our customers, align with our business goals, and help differentiate Boots UK in the competitive retail landscape. You will work closely with cross-functional teams, including marketing, commercial, and customer insight, to develop strategies that enhance the Boots customer experience.

Key Responsibilities

1. Proposition Development: Lead the development and evolution of customer propositions across categories within the General Merchandise and Beauty Business Units, ensuring alignment with Boots' business strategy and customer needs.
2. Market & Customer Insight: Use in-depth customer research and competitor analysis to understand market trends, customer preferences, and identify opportunities for proposition innovation and improvement.
3. Collaboration: Work closely with key internal stakeholders, such as Marketing, Merchandising, Product teams, and Operations, to ensure propositions are commercially viable, customer-centric, and deliver measurable business outcomes.
4. Strategic Planning: Develop clear, actionable plans to launch and enhance customer propositions, ensuring consistency across all in-store touchpoints.
5. Business Performance Monitoring: Analyse the performance of propositions post-launch, making adjustments as necessary to drive KPIs such as customer acquisition, retention, and profitability.

What you'll need to have

• Proven experience in proposition development, product management, or a similar strategic role within a retail, FMCG, or customer-facing business.
• Strong understanding of customer needs, market trends, and competitive dynamics in retail.
• Demonstrated ability to think strategically while executing tactically in a fast-paced environment.
• Exceptional communication and influencing skills, with the ability to engage and build relationships across all levels of the business.
• Analytical mindset, with experience in using data and customer insights to drive decision-making and performance improvements.
• Strong project management skills, with a proven ability to manage multiple projects simultaneously and meet deadlines.
• A passion for retail, innovation, and customer-centric thinking.

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

What's next

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

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