Store Production Operator (Selfridges London)

CASETiFY; London; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading global lifestyle brand in London seeks a Store Production Operator. The role involves managing product printing processes and ensuring high-quality customer service. Candidates should have at least one year of retail experience, strong communication skills, and be able to thrive in a fast-paced environment. This position offers the opportunity to work with a creative team while connecting with customers on a personal level.

Qualifications

• Minimum 1 year experience in retail industry.
• Proficient in verbal communication English.
• Ability to work in shift duty.
• Familiarity with point-of-sale (POS) systems and basic computer skills.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Provide excellent customer experience by engaging customers.
• Manage store product printing processes.
• Operate printing machines and ensure quality control.
• Engage with customers to explain products.

Skills

Customer service orientation

Verbal communication

Team cooperation

Interpersonal skills

Problem-solving

Tools

Point-of-sale (POS) systems

Job description

London, England, United Kingdom

Purpose of Position

• CASETiFY is one of the leading global lifestyle brands to offer customizable tech accessories.. We're industry leaders when it comes to trend forecasting and protecting what matters most; the community platform for creativity and self-expression.
• CASETiFY is looking for Store Production Operator with stable roots in a fast-paced environment to join our team. This position is responsible for providing customers with customized products with excellent customer service

Job Description

• To serve as a brand operator for CASETiFY to provide an excellent customer experience by engaging everyone they assist using interpersonal skills
• Responsible for managing store product printing process such as image data input, file conversion, adjustment, output
• Operation of printing machines and quality control
• Responsible for engaging and connecting with customers to share top-quality products and speaking authentically about CASETiFY brand
• Answer customer questions about products, availability and product functionality and features
• Clear communication with other staff members, manager, support staff, and peers as needed
• Maintain a consistent record of attendance and punctuality
• Use in-store technology and software as needed to support store operations in order to provide a positive customer experience
• Other duties as assigned

Requirement

• Minimum 1 year experience in retail industry.
• Proficient in verbal communication English.
• Ability to work in shift duty.
• Familiarity with point-of-sale (POS) systems and basic computer skills.
• Strong customer service orientation, with the ability to actively listen to customer needs and provide appropriate solutions.
• Ability to work well in a team environment, cooperating and collaborating with colleagues.
• Proactive, passionate, demonstrated ability to communicate effectively with all levels.
• Strong interpersonal and communication skills.
• Ability to handle multiple tasks while working in a fast-paced and deadline‐oriented environment.
• Excellent customer service and problem-solving abilities.

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By submitting my application to CASETiFY, I acknowledge and agree to the following terms: The information I provided is intended solely for the evaluation of my skills and suitability for the applied position. I understand that the CV, portfolio, and any assessments conducted are the confidential and proprietary property of CASETiFY, and I will treat them as such. I agree not to publicly disclose, publish, or distribute any contents related to my application on social media platforms, websites, or any other channels. I acknowledge that CASETiFY reserves the right to evaluate, assess, and make decisions based on the submitted CV, take-home assignment and interview, which may influence my eligibility for further stages of the hiring process. I understand that CASETiFY retains rights to the submitted assignment for internal use. I acknowledge that the take-home assignment does not constitute an offer of employment, and my submission of the assignment does not guarantee employment with CASETiFY. By agreeing to these terms, I confirm that I have read, understood, and accepted the above conditions.