Store Operations Manager

PPG; Telford; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary with yearly reviews

Excellent bonus scheme paid quarterly

33 days of annual leave including bank

Company pension contributions

Private healthcare plan

Job summary

PPG is seeking a Store Operations Manager for our Architectural Coatings division in a permanent, full-time capacity. The role centers on delivering excellent customer service while leading store operations and staff training.

The successful candidate will manage daily store activities, serve customers, and ensure stock accuracy with a friendly, professional approach and commitment to our brand standards.

Qualifications

• Previous management or supervisor experience desirable.
• Previous experience in a customer-facing environment.
• Good communication skills with a positive customer-focused attitude.
• Good understanding of IT systems.
• Flexibility towards working hours and duties.
• Driving licence required for this role.

Responsibilities

• Oversee the day-to-day running of the store, ensuring customers and staff have everything they need
• Serve customers on the trade counter and in store in a friendly and professional manner
• Undertake all required training to confidently select the correct product for customers’ needs and to promote the brand
• Ensure the store is always well-presented and clean
• Follow stock-management procedures by taking in deliveries and keeping shelves full

Skills

Store management

Customer service

IT systems

Driving licence

Team leadership

Job description

Position Summary

We now have an exciting, permanent vacancy for a Store Operations Manager within our Architectural Coatings division. We’re looking for a customer‑focused individual to become a key member of our friendly and supportive team. Previous experience in a customer‑facing environment and a good understanding of IT systems is desirable, but not essential, as we will support you all along the way with in‑store training. This role is full‑time and permanent.

Benefits

• Competitive starting salary with yearly reviews
• Excellent uncapped commercial bonus scheme, paid quarterly
• 33 days of annual leave, including bank holidays
• Guaranteed 39 hours pay per week with overtime or lieu time available
• Great work/life balance: Our stores are closed Saturday afternoons and Sundays, with no late evenings after 5 pm!
• Generous company pension contributions
• Excellent career progression: online opportunities and the PPG Training Academy
• Fantastic company‑funded private healthcare plan, with options to extend coverage to family members
• Generous staff discount on paint and decorating tools at Johnstone’s Decorating Centre
• Colleague recognition program that recognizes and rewards colleagues
• Inclusive and engaging workplace – a culture of inclusion for all
• Colleague assistance programme for 24/7 wellbeing support and cycle to work scheme

Responsibilities

• Oversee the day‑to‑day running of the store, ensuring customers and staff have everything they need
• Serve customers on the trade counter and in store in a friendly and professional manner
• Undertake all required training to confidently select the correct product for customers’ needs and to promote the brand
• Ensure the store is always well‑presented and clean
• Follow stock‑management procedures by taking in deliveries and keeping shelves full

Key Skills and Requirements

• Previous management or supervisor experience desirable
• Previous experience in a customer‑facing environment
• Good communication skills with a positive customer‑focused attitude
• Good understanding of IT systems
• Flexibility towards working hours and duties
• Driving licence required for this role

Equal Opportunity & Disability Accommodation

PPG provides equal opportunity to all candidates and employees. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need an adjustment due to a disability, please email [e-mail].