Store Operations Manager

PPG Vietnam Co Ltd; Salisbury; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Competitive salary

Bonus 12%–42%

35 days annual leave

39 hours per week with overtime/lieu

Great work-life balance (closed Sat PM

Company pension contributions

Career progression and PPG Training

Private healthcare

Staff discount on paints/tools

Recognition programme

Inclusive workplace

Wellbeing support & cycle to work

Job summary

PPG Salisbury is seeking a Store Operations Manager to lead from the front, drive sales growth, and ensure operating standards are consistently excellent. You will deliver outstanding customer service and maintain a positive, customer-focused attitude in-store.

You will oversee daily store operations, train and coach staff, manage rotas and resources, and ensure compliance with safety and company policies while collaborating with the District Operations Manager to recruit and optimise the team.

Qualifications

• Experience in a customer-facing role delivering direct sales.
• Strong leadership, mentoring and motivational skills with supervisory/management experience.
• Ability to stay calm and composed when handling difficult situations.
• Flexible attitude towards working hours and duties, with willingness to cover other centres as required.

Responsibilities

• Achieve sales and profit targets to support store profitability.
• Manage daily operations and plan rotas and absence for the sales team.
• Provide training and coaching to new and existing colleagues.
• Coordinate with Operational Managers to control costs and resources.
• Maintain security, stock integrity, and compliance with company policies.
• Oversee decorating centre accounts within company guidelines.
• Uphold Health & Safety standards at all times.
• Recruitment and selection in liaison with the District Operations Manager.

Skills

Customer-facing sales

Leadership

Calm under pressure

Flexible hours

Job description

Store Operations Manager

Salisbury

Full Time | Permanent

As a Store Operations Manager within our Johnstone's Decorating Centre, you will lead from the front. With responsibility for driving and growing sales, you will ensure that all operating standards achieve the expected level of excellence.

Within this role you will provide outstanding Customer Service and support within your store, always demonstrating a positive customer focused attitude.

What we can offer...

• - Competitive starting salary
• - Competitive bonus structure starting at 12% for achieving budget, with potential to earn up to 42% of your salary for overachieving budget
• - 35 days of annual leave, including bank holidays
• - Guaranteed 39 hours pay per week with overtime or lieu time available
• - Great work/life balance: Our stores are closed Saturday afternoons and Sundays, with no late evenings after 5pm!
• - Generous company pension contributions
• - Excellent career progression: We develop our people with online opportunities and the PPG Training Academy
• - Fantastic company-funded private healthcare plan, with options to extend coverage to family members
• - Generous staff discount on paint and decorating tools at Johnstone’s Decorating Centre
• - Colleague recognition program that recognises and rewards our colleagues
• - Inclusive and engaging workplace – We foster a culture of inclusion for all (Our engagement scores show it!)
• - Colleague assistance programme for 24/7 wellbeing support and cycle to work scheme

Key Responsibilities

• Achieving expected sales and profit targets within store to ensure Company profitability.
• Providing day to day management of the Sales Assistants which will include the organisation and planning of both working rotas and absence planners. The number of direct reports will vary dependent on size of store.
• Providing training to all new and existing colleagues and coaching where necessary.
• Working Operational Managers to control resources in line with budgeted costs.
• Maintaining a high level of security, and full compliance with Company policies within the store in regards to stock, financial transactions, security and premises.
• Handling of the Decorating Centre accounts within the agreed company guidelines and policy.
• Ensuring that Health & Safety standards are maintained at all times.
• Carrying out any required recruitment and selection procedures in liaison with the District Operations Manager.

Qualifications

• Previous experience in a customer facing environment delivering on direct sales.
• Strong leadership, mentoring and motivational skills with previous supervisory and or management experience.
• Demonstrates the ability to stay calm and composed when dealing with difficult situations.
• Flexibility in attitude towards both working hours and duties, providing cover for the other Decorating Centres in the Zone as required.

About us:

PPG: WE PROTECT AND BEAUTIFY THE WORLD

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways thandoes any other company. To learn more, visit www.ppg.com and follow @PPG onX.

The PPG Way 2030

We are customer champions

Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, movefastanddon'tstop until we solve their biggest challenges. When our customers win, we all grow.

We act with purpose and speed

Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.

We are excellentoperators

Productive. Collaborative. Accountable. No matter our role, weidentifyproblems, takeownershipand always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support ourfrontline,the faces of PPG to our customers.

We compete to win

Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace newtechnologiesand leverage agility and speed as strengths.

We are PPG proud

Strong. United. Passionate. We work safely, act withintegrityand value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to https://careers.ppg.com/us/en/candidate-resources .

PPGprovidesequal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, genderidentityor expression.

If you need an adjustment due to a disability, please [e-mail].

PPG pay ranges and benefits can vary bylocationwhich allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurancecoveragesand benefits will bein accordance withthe terms and conditions of the applicable plans and associated governing plan documents.Benefits will be discussed with you by your recruiter during the hiring process.

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process , so that we can do better today than yesterday.