Store Operations Manager

PPG; Basildon; On-site; GBP 38,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Bonus up to 42%

35 days leave including holidays

39 hours per week with overtime

No Saturday/Sunday evenings

Pension contributions

Training Academy

Private healthcare

Staff discount

Recognition programme

Inclusive workplace

Wellbeing programme

Job summary

PPG is seeking a Store Operations Manager for our Johnstone's Decorating Centre in Basildon. You will lead from the front, drive sales, and ensure exceptional customer service while maintaining store standards and compliance.

You will manage scheduling, training, recruitment, and day-to-day operations, balancing profitability with a great work-life culture. The role offers a competitive package and progression opportunities.

Qualifications

• Previous experience in a customer facing environment delivering on direct sales.
• Strong leadership, mentoring and motivational skills with previous supervisory and or management experience.
• Demonstrates the ability to stay calm and composed when dealing with difficult situations.
• Flexibility in attitude towards both working hours and duties, providing cover for the other Decorating Centres in the Zone as required.

Responsibilities

• Achieving expected sales and profit targets within store to ensure Company profitability.
• Providing day to day management of the Sales Assistants including rotas and absence planners.
• Providing training to all new and existing colleagues and coaching where necessary.
• Working with Operational Managers to control resources in line with budgeted costs.
• Maintaining a high level of security and full compliance with Company policies in stock, transactions, security and premises.
• Handling the Decorating Centre accounts within the agreed company guidelines and policy.
• Ensuring Health & Safety standards are maintained at all times.
• Carrying out recruitment and selection procedures in liaison with the District Operations Manager.

Skills

Leadership

Sales leadership

Customer service

Training & coaching

Roster planning

Security & compliance

Health & Safety

Recruitment & selection

Job description

Basildon

Full Time | Permanent

As a Store Operations Manager within our Johnstone's Decorating Centre, you will lead from the front. With responsibility for driving and growing sales, you will ensure that all operating standards achieve the expected level of excellence.

Within this role you will provide outstanding Customer Service and support within your store, always demonstrating a positive customer focused attitude.

What We Can Offer

• Competitive starting salary
• Competitive bonus structure starting at 12% for achieving budget, with potential to earn up to 42% of your salary for overachieving budget
• 35 days of annual leave, including bank holidays
• Guaranteed 39 hours pay per week with overtime or lieu time available
• Great work/life balance: Our stores are closed Saturday afternoons and Sundays, with no late evenings after 5pm!
• Generous company pension contributions
• Excellent career progression: We develop our people with online opportunities and the PPG Training Academy
• Fantastic company-funded private healthcare plan, with options to extend coverage to family members
• Generous staff discount on paint and decorating tools at Johnstone’s Decorating Centre
• Colleague recognition program that recognises and rewards our colleagues
• Inclusive and engaging workplace – We foster a culture of inclusion for all (Our engagement scores show it!)
• Colleague assistance programme for 24/7 wellbeing support and cycle to work scheme

Key Responsibilities

• Achieving expected sales and profit targets within store to ensure Company profitability.
• Providing day to day management of the Sales Assistants which will include the organisation and planning of both working rotas and absence planners. The number of direct reports will vary dependent on size of store.
• Providing training to all new and existing colleagues and coaching where necessary.
• Working Operational Managers to control resources in line with budgeted costs.
• Maintaining a high level of security, and full compliance with Company policies within the store in regards to stock, financial transactions, security and premises.
• Handling of the Decorating Centre accounts within the agreed company guidelines and policy.
• Ensuring that Health & Safety standards are maintained at all times.
• Carrying out any required recruitment and selection procedures in liaison with the District Operations Manager.

Qualifications

• Previous experience in a customer facing environment delivering on direct sales.
• Strong leadership, mentoring and motivational skills with previous supervisory and or management experience.
• Demonstrates the ability to stay calm and composed when dealing with difficult situations.
• Flexibility in attitude towards both working hours and duties, providing cover for the other Decorating Centres in the Zone as required.

About Us

PPG: WE PROTECT AND BEAUTIFY THE WORLD®

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X.

The PPG Way 2030

We are customer champions

Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow.

We act with purpose and speed

Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.

We are excellent operators

Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.

We compete to win

Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths.

We are PPG proud

Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to https://careers.ppg.com/us/en/candidate-resources.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.

If you need an adjustment due to a disability, please email [e-mail].

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Benefits will be discussed with you by your recruiter during the hiring process.

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.