Store Operations Manager

Jefferson Wells Key Accounts; Newbury; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company is seeking a Store Operations Manager to lead their team at Johnstone's Decorating Centre in Newbury. This role involves driving sales, managing store operations, and providing exceptional customer service, while also ensuring compliance with health and safety regulations. Candidates should possess strong leadership qualities and experience in a customer-facing role.

Benefits

Excellent starting salary

Bonus scheme up to 20%

Generous health care packages

Staff discounts

Work-life balance

Qualifications

• Experience in a customer-facing environment delivering direct sales.
• Proven supervisory and mentoring skills.
• Ability to manage difficult situations calmly.

Responsibilities

• Drive and grow sales while managing store operations.
• Train and coach sales assistants for optimal performance.
• Ensure compliance with company policies and health & safety standards.

Skills

Leadership

Customer Service

Sales Management

Job description

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Store Operations Manager
Full Time | Permenent
Newbury

As a Store Operations Manager within our Johnstone's Decorating Centre, you will lead from the front. With responsibility for driving and growing sales, you will ensure that all operating standards achieve the expected level of excellence.

Within this role you will provide outstanding Customer Service and support within your store, always demonstrating a positive customer focused attitude.

What we can offer...
* Excellent starting salary
* Fantastic bonus scheme up to 20%
* Work for a friendly, inclusive and supportive team
* Great work life balance - our stores are closed Saturday afternoon & Sundays
* Generous health care packages and staff discounts
* Work for a global organization that offers development and progression opportunities

Key Responsibilities:
* Achieving expected sales and profit targets within store to ensure Company profitability.
* Providing day to day management of the Sales Assistants which will include the organization and planning of both working rotas and absence planners. The number of direct reports will vary dependent on size of store.
* Providing training to all new and existing colleagues and coaching where necessary.
* Working Operational Managers to control resources in line with budgeted costs.
* Maintaining a high level of security, and full compliance with Company policies within the store in regards to stock, financial transactions, security and premises.
* Handling of the Decorating Centre accounts within the agreed company guidelines and policy.
* Ensuring that Health & Safety standards are maintained at all times.
* Carrying out any required recruitment and selection procedures in liaison with the District Operations Manager.

Qualifications
* Previous experience in a customer facing environment delivering on direct sales.
* Strong leadership, mentoring and motivational skills with previous supervisory experience.
* Demonstrates the ability to stay calm and composed when dealing with difficult situations.
* Flexibility in attitude towards both working hours and duties, providing cover for the other Decorating Centres in the Zone as required.

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.