Store Operations Manager

ZipRecruiter; London; On-site; GBP 45,000 - 65,000; Full time

Job summary

Join a growing tea brand as a Regional Store Manager in London, overseeing operations of flagship stores and supporting franchisees. You'll lead recruitment and management efforts, ensuring customer service excellence in a dynamic environment with opportunities for creative freedom and growth.

Benefits

Flexible working options (including flextime or shift-based hours)

Culture with growth opportunities and creative freedom

Qualifications

• Minimum 3 years’ experience in store operations (preferably in F&B or hospitality).
• Leadership and team management experience essential.
• Fluent in English; Mandarin Chinese a plus.

Responsibilities

• Oversee day-to-day operations of company-owned and/or franchise stores.
• Recruit and train store teams, set service and quality standards.
• Develop and enforce SOPs and ensure operational consistency.

Skills

Leadership

Customer Service Excellence

Operational Management

Job description

Job Description

We're Hiring: Regional Store Manager (Tea & Beverage Industry) | Molly Tea

Position: Regional Store Manager

Location: London (with travel as needed)

Employment Type: Full-time

Job Description:

As the Store Operations Manager, you will oversee daily operations of Molly Tea’s flagship UK stores and support franchisees as the brand grows. You’ll lead recruitment, training, and operations management to ensure excellent customer experience.

Key Responsibilities:

• Oversee day-to-day operations of company-owned and/or franchise stores
• Recruit and train store teams, set service and quality standards
• Develop and enforce SOPs and ensure operational consistency across locations
• Manage budgets, inventory, cost controls, and KPI reporting
• Collaborate with marketing and HQ teams on campaigns and new launches
• Support franchise partners in operational guidance and troubleshooting

Requirements:

• Minimum 3 years’ experience in store operations (preferably in F&B or hospitality)
• Leadership and team management experience essential
• Startup mindset: ability to build structure and scale from scratch
• Fluent in English; Mandarin Chinese a plus
• Passion for tea, hospitality, and customer service excellence
• Right to work in the UK

Why Join Molly Tea?

• Join an exciting Chinese tea brand launching its first UK stores
• Culture with growth opportunities and creative freedom
• Flexible working options (including flextime or shift-based hours)
• Be part of a cross-cultural team shaping a new tea lifestyle in the UK