Store Operations Manager

Jefferson Wells Key Accounts; Hove; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading retail organization in Hove is seeking a Store Operations Manager to drive sales and manage daily operations. The ideal candidate will have a background in customer service, proven leadership skills, and the ability to maintain a positive environment. Responsibilities include achieving sales targets, managing staff, and ensuring compliance with health and safety standards. This full-time position offers an excellent starting salary and benefits including a bonus scheme and generous health care packages.

Benefits

Excellent starting salary

Fantastic bonus scheme up to 20%

Generous health care packages

Staff discounts

Opportunities for development and progression

Qualifications

• Experience in a customer-facing environment with direct sales.
• Leadership, mentoring, and motivational skills with supervisory experience.
• Flexibility in working hours and duties, including covering other decorating centres as needed.

Responsibilities

• Achieving sales and profit targets to ensure company profitability.
• Managing day-to-day operations of sales staff, including planning rotas.
• Training and coaching colleagues.
• Ensuring health and safety standards are maintained.

Skills

Customer-facing experience

Leadership skills

Ability to stay calm under pressure

Job description

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Store Operations Manager
Full Time | Permanent
Hove

As a Store Operations Manager within our Johnstone's Decorating Centre, you will lead from the front. Your responsibilities include driving and growing sales, ensuring all operating standards meet the expected level of excellence.

You will provide outstanding customer service and support within your store, demonstrating a positive, customer-focused attitude.

What we can offer...

• Excellent starting salary
• Fantastic bonus scheme up to 20%
• Work for a friendly, inclusive, and supportive team
• Great work-life balance - our stores are closed Saturday afternoons and Sundays
• Generous health care packages and staff discounts
• Opportunities for development and progression within a global organization

Key Responsibilities:

• Achieving sales and profit targets to ensure company profitability
• Managing day-to-day operations of sales staff, including planning rotas and managing absences
• Training and coaching colleagues
• Controlling resources in line with budgets
• Maintaining security and compliance with company policies regarding stock, transactions, and premises
• Handling decorating centre accounts according to company guidelines
• Ensuring health and safety standards are maintained
• Participating in recruitment and selection procedures with the District Operations Manager

Qualifications:

• Experience in a customer-facing environment with direct sales
• Leadership, mentoring, and motivational skills with supervisory experience
• Ability to stay calm in difficult situations
• Flexibility in working hours and duties, including covering other decorating centres as needed

Note: Pay ranges and benefits vary by location. Compensation decisions consider skills, experience, qualifications, and organizational needs. Benefits are designed to support employee health and well-being, in accordance with plan terms.