Store Operations Manager

Scope; Andover; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

35 days holiday

Company pension

Training & development

Wellbeing incentives

Cycle-to-work

Long service awards

Job summary

Scope Andover is seeking a Store Operations Manager to lead the shop at Chantry Centre, Andover. You’ll manage a team of colleagues and volunteers, drive sales, and maximise income from donated stock, supporting Scope’s mission for an equal future with disabled people.

You’ll work in a hands-on, fast-paced retail environment, building relationships with the local community and ensuring excellent customer service. DBS required.

Qualifications

• Experience as Retail Shop Manager or Supervisor.
• Strong commercial awareness and sales focus.
• Experience leading teams of colleagues and volunteers.
• Commitment to excellent customer service and inclusivity.
• Numeracy and IT skills.
• Organised and able to manage multiple tasks.

Responsibilities

• Lead day-to-day running of the shop, ensuring safety, welcome, and commercial success.
• Drive sales and seek opportunities to improve performance and increase income.
• Manage stock from donations to pricing, merchandising, and shop-floor standards.
• Identify stock for online selling and support listings across platforms.
• Recruit, lead, motivate and develop a team of colleagues and volunteers.
• Create an inclusive environment for disabled customers, colleagues, and volunteers.
• Deliver excellent customer service and inspire the team to do the same.
• Build relationships within the local community to promote the shop and donations.
• Manage day-to-day administration, finance, health and safety, and safeguarding.

Skills

Retail leadership

Commercial awareness

People management

Customer service

IT skills

Numeracy

Tools

POS systems

MS Office

Job description

Would you like to work at the heart of your local community? Are you motivated to inspire and support a team of volunteers? Do you have retail experience and are ready for the next step in your career?

If so, this could be the opportunity for you.

The Role

Permanent, 35 hours a week.

Scope's Andover shop - Chantry Centre, Unit 44-50 Chantry Street, Andover,SP10 1RL

Please note that successful candidates will be subject to an enhanced DBS check.

We welcome all applications by 11:59pm GMT on Wednesday 11 November 2026.

As Store Operations Manager of Scope Andover's shop you’ll have the opportunity to make the shop your own, bringing creativity, energy and commercial thinking to the role. No two days will be the same.

You’ll be at the heart of the local community, leading and motivating a team of colleagues and volunteers to create a welcoming and inclusive place for everyone who shops, works or volunteers with us.

Using your leadership and commercial skills, you’ll drive sales, make the most of donated stock and identify opportunities to grow the shop’s income. Most importantly, the money you help raise will support Scope’s work to create an equal future with disabled people.

In this role you will:

• Lead the day-to-day running of the shop, taking a hands-on approach and making sure it is safe, welcoming and commercially successful.
• Drive sales and continually look for opportunities to improve performance and maximise income
• Manage stock effectively, from generating donations and processing stock through to pricing, merchandising and maintaining strong shop-floor standards.
• Identify suitable stock for online selling and support listings across our online selling platforms.
• Recruit, lead, motivate and develop a strong team of colleagues and volunteers.
• Create an inclusive environment where disabled customers, colleagues and volunteers feel welcome and supported.
• Deliver excellent customer service and inspire your team to do the same.
• Build relationships within the local community to promote the shop, encourage donations and raise awareness of Scope.
• Manage day-to-day administration, financial processes, health and safety and safeguarding responsibilities.
• Work collaboratively with the wider Retail team and provide support to other local Scope shops when needed.

For more information about the role’s responsibilities and the skills and experience required, please use the Full job description

Please include examples in your application that show how your skills, experience, and values match the person specification in the job description.

About You

We're looking for someone who:

• Has experience as a Retail Shop Manager, Assistant Shop Manager or Supervisor and is ready to lead a successful shop and team.
• Has strong commercial awareness and can spot opportunities to increase sales and
• Enjoys leading, motivating and developing people, including both colleagues and volunteers.
• Is passionate about providing excellent customer service and creating a positive and inclusive shopping experience.
• Has a genuine interest in retail, fashion and recognising the potential value of donated stock.
• Is comfortable working towards sales and performance targets in a busy, fast-paced environment.
• Has a positive, hands-on approach and is happy to roll up their sleeves and get involved in all aspects of running the shop.
• Is organised, able to prioritise and confident managing a range of operational and administrative tasks.
• Has good numeracy and IT skills.
• Is flexible and comfortable adapting to the changing needs of a busy retail environment.

Working in our shops

Our shops are the face of our retail brand, run by dedicated, creative, and passionate teams. We focus on sustainable fashion, engage with local communities, and lead volunteers to deliver a great experience for colleagues and customers. Funds raised support Scope’s mission of achieving equality for disabled people and their families.

Shop Hours

Scope shops are open every day. Some weekend and Bank Holiday cover is needed.

• Full-time: 35 hours per week, five days out of seven
• Part-time: Weekly hours on a seven-day rota

Additional information

We're excited that you're considering a career with Scope. Our Retail vacancy information pack has more information about Scope Retail and what it's like to work with us. Retail Vacancy Information Pack

You must have the legal right to work in the UK to apply for this role. We cannot provide visa sponsorship.

Anonymised applications

We use an anonymised application process to support our commitment to equality, diversity and inclusion.

All applicants must submit an anonymised CV and complete a short online application form.

Our values

We trust each other and give colleagues freedom to be creative, push boundaries, and change minds.

Disability confident scheme

We are proud to be a charity committed to disability equality. We welcome applications from disabled people and anyone with an impairment, long-term condition, or access need. We want our colleagues to reflect the diverse communities we serve.

Scope is a Disability Confident Leader. We are committed to making sure disabled people have fair and equal access to work. As part of this, we aim to offer an interview to disabled applicants who meet the essential requirements of the role.

To be considered under our Offer an Interview Scheme (previously the Guaranteed Interview Scheme), please tick the relevant box on your application form.

If you need any adjustments or support during the recruitment process, please email [e-mail].

You can also find more information about requesting adjustments for interviews on our website.

Important to know:

You must meet all the essential requirements in the job description.

If we receive a high number of applications for a role, we may need to prioritise interviews for disabled applicants who best meet the role criteria.

Equality, Diversity and Inclusion (EDI)

EDI is a priority at Scope. We welcome applications from people of colour and other underrepresented communities. We aim to create a culture where everyone feels they belong, treating all with dignity and respect. As a disability equality charity, accessibility and inclusion come first. We listen, learn and continuously improve.

You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.

• 35 days holiday
• Pay progression at 6 months and 2 years
• Company pension
• Excellent training and career development
• Wellbeing incentives, discounted gym membership, cycle-to-work scheme, and more
• Long service awards and employee recognition awards

Link to full benefits package

and what our colleagues say about Working at Scope | Disability charity Scope UK

One in four of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.

Together we will be unstoppable. For more information go to www.scope.org.uk