Store Operations & Customer Experience Lead

Sainsbury’s Group; Royal Leamington Spa; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK retail chain in Royal Leamington Spa is seeking a Customer & Trading Manager to oversee daily store operations and ensure exceptional customer service. The ideal candidate will have previous management experience in a fast-paced environment, demonstrate strong leadership skills, and possess a track record of meeting KPIs. This role involves people management and a focus on team performance, all while supporting an inclusive work environment. Competitive salary and benefits are offered, including a discount card and wellness support.

Benefits

10-15% discount on shopping

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension match

Share scheme

Wellbeing support

Cycle to Work scheme

Special offers on gym memberships

Qualifications

• Previous line management in a fast-paced environment.
• Experience delivering KPIs and operational success.
• Strong coaching skills for customer service.

Responsibilities

• Ensure the store runs smoothly as the only manager.
• Handle day-to-day operations effectively.
• Manage team performance and scheduling.

Skills

People management

Customer service

Operational leadership

Performance management

Job description

A leading UK retail chain in Royal Leamington Spa is seeking a Customer & Trading Manager to oversee daily store operations and ensure exceptional customer service. The ideal candidate will have previous management experience in a fast-paced environment, demonstrate strong leadership skills, and possess a track record of meeting KPIs. This role involves people management and a focus on team performance, all while supporting an inclusive work environment. Competitive salary and benefits are offered, including a discount card and wellness support.