Store Manager, Wembly

Crocs; Wembley; On-site; GBP 125,000 - 150,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager to lead a vibrant team in a retail environment. This role involves delivering exceptional customer service, driving performance metrics, and fostering a welcoming atmosphere that promotes internal growth. The ideal candidate will have a passion for retail, strong leadership skills, and the ability to empower team members to excel. If you thrive in a fast-paced environment and are committed to creating memorable shopping experiences, this opportunity is perfect for you. Join a company that values diversity and inclusion while making a significant impact in the retail space.

Qualifications

• 4+ years of retail experience, preferably as a Store Manager.
• Strong communication and leadership skills to drive team results.

Responsibilities

• Deliver outstanding service using the C.H.A.R.M service model.
• Lead the store team to surpass performance metrics and foster growth.

Skills

Leadership Skills

Communication Skills

Analytical Thinking

Retail Experience

Customer Service

Interpersonal Skills

Attention to Detail

Proficiency in MS Office

Tools

POS Systems

Job description

Select how often (in days) to receive an alert:

What You'll Do

• Deliver outstanding service to our consumers using our C.H.A.R.M service model.
• Lead the store team in surpassing performance metrics including sales, consumer service, and charms.
• Apply analytical thinking & company reporting to find opportunities within the store, empowering the team to make strategic decisions.
• Lead visual presentation, product flow, replenishment, and operational standards throughout the store.
• Foster a welcoming, inclusive environment that promotes internal growth and builds an external network of talent.
• Coordinate, delegate, prioritize, and meet store deadlines while ensuring effective follow-up on daily activities.
• Contribute to crafting a team environment that encourages sharing of suggestions, ideas, and concerns while upholding Crocs Inc. values.
• Learn & assist in various departments including consumer service, product knowledge, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations, i.e., POS system management and use, stock replenishment, assist in pricing and markdown processes seasonally, promote loyalty programs, maintain cleanliness and recovery standards, etc.
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures.

What You'll Bring to the Table

• 4+ years of total retail experience, preferably with previous Store Manager experience.
• Proven leadership skills with the ability to challenge, empower, and drive team results.
• Strong communication skills in English and local language (written and verbal) to successfully connect with store team members, operations managers, district managers, and corporate partners.
• Proven success with setting and delivering store KPIs and building customer loyalty.
• Flexibility in work schedule, including availability for nights, weekends, holidays, and extended hours, with regular attendance being essential.
• A genuine excitement for retail and sales, with a passion for creating memorable shopping experiences for all consumers.
• Strong communication and interpersonal skills, building rapport with consumers and team members alike.
• A proactive approach to completing tasks efficiently and with attention to detail.
• Proficiency in MS Office and different POS systems.
• A commitment to representing Crocs as a proud brand ambassador, embodying the brand’s values and helping drive its success.

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other classification protected by law.