Store Manager - Tottenham Court Road (London)

TN United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits at a premium chocolate brand seeking a dynamic Store Manager. This role involves leading a passionate retail team to deliver exceptional customer experiences while driving sales and achieving performance goals. The ideal candidate will possess strong leadership skills and a love for the brand, ensuring every customer leaves with a smile. Join a forward-thinking company that values flexibility and work-life balance, offering generous staff discounts and incentives based on performance. This is your chance to grow in a vibrant and innovative environment.

Benefits

50% unlimited staff discount

70% discount on hotel stays

Flexible working discussions

Performance-based incentives

Qualifications

• Experience in a busy retail environment, ideally luxury.
• Demonstrable experience in high service guest interaction.

Responsibilities

• Support the Store Manager in leading and developing the team.
• Drive store sales and exceed targets through effective communication.
• Maximise commercial opportunities with timely promotions.

Skills

Leadership

Sales Management

Customer Service

Team Development

Communication

Job description

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Store Manager - Tottenham Court Road (London), London

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Client:

Location:

London, United Kingdom

Job Category:

Retail

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EU work permit required:

Yes

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Job Reference:

a7d0d844df4f

Job Views:

6

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Hotel Chocolat has built a strong position as the UK’s favourite premium chocolate brand.

We offer a range extending from luxury giftable chocolates to alcohol and our pioneering drinking chocolate system; the Velvetiser. Our mission is tomake people and nature happy through chocolate. Customers, colleagues, cacao farmers and suppliers can all benefit from the success we make together.

We’re looking for a Store Manager to support and lead the retail team alongside the Assistant Store Manager.

Please note, our stores are open seven days a week including weekends and evenings so you will need to be fully flexible to meet the needs of our store opening times.

You’ll be a people focussed and confident leader with spirit and passion in line with our products, people and values, to drive the team both operationally and commercially to achieve sales and deliver 100% happiness through chocolate to every customer.

• Support the Store Manager in providing excellent leadership to inspire, coach and develop your team members to meet their performance goals through effective communication of the Hotel Chocolat vision and values.
• Drive store sales and profit plan and take action to maximise performance.
• Aim to exceed store sales targets and KPIs through clear and effective communication to your team.
• Maximise all commercial opportunities in-store through timely implementation of promotions, offers and marketing initiatives.

WHO YOU ARE & WHAT YOU HAVE

• Experience in a seasonally busy and bespoke selling environment, ideally within a luxury brand or retailer.
• Demonstrable experience in high service guest interaction.
• Natural leadership qualities to get the best of your high performing team both individually and as a whole.
• A passion for chocolate, our brand and for giving the best service to our guests.

For your hard work and commitment, we will give you:

• Incentives based on performance
• 50% unlimited staff discount to treat yourself and your friends and family
• 70% discount off a stay in our Hotel in St Lucia
• We recognise that our employees may wish to balance their work and family/home life and therefore we are open to discussions around flexible working
• A chance to work in an exciting, innovative and expanding company