Store Manager - Supermarket (Hertfordshire Area)

Sainsbury's; Hatching Green; On-site; GBP 30,000 - 45,000; Full time

Job summary

Sainsbury's is seeking a Store Manager to lead complex supermarket operations, ensuring customer satisfaction and operational excellence. The role embodies delivering good food joyfully and requires a strong leader for managing teams effectively, navigating challenges, and improving services.

Benefits

Private Healthcare

Car allowance

Annual performance bonus

Discount card

Free food and hot drinks

Generous holiday entitlement

Pension matching

Share scheme

Wellbeing support

Cycle to Work scheme

Qualifications

• Extensive experience leading operations with accountability for customer, financial, and organizational outcomes.
• Ability to manage complex ER cases and understand HR policies.

Responsibilities

• Lead store operations and ensure excellent service standards.
• Deliver exceptional customer experiences and continuously improve the customer journey.
• Lead through change and manage team wellbeing.

Skills

Customer Experience

Team Leadership

Operational Management

Strategic Planning

Data Utilization

Change Management

Job description

What you’ll be doing:

Our Supermarket Store Managers lead large, complex operations. They are responsible for the success of a store and ensuring we deliver on our purpose to make good food joyful, accessible, and affordable for everyone, every day. Our operations consist of hundreds of colleagues and a management team that our Store Managers lead to ensure excellent service standards and fulfillment of our commitments to customers. Retail is constantly evolving with new initiatives and change programmes, requiring tough decision-making. It’s a role with significant responsibility but also highly rewarding.

What makes a brilliant Store Manager:

• Deliver exceptional customer experiences and continuously improve the customer journey.
• Have extensive experience leading operations with accountability for customer, financial, and organizational outcomes.
• Be a role model in delivering excellent service and embodying business values through teams of managers and colleagues.
• Utilize data and insights for strategic planning, performance improvement, and enhancing customer experience and KPIs.
• Manage complex ER cases confidently, including dismissals, and understand HR policies.
• Lead through change, fostering high engagement and managing team wellbeing.

Working for us has great rewards

Salary depends on experience, store size, complexity, and location. We offer a range of benefits, including:

• Private Healthcare, with options to upgrade to family cover.
• 6S ONLY Car allowance – eligible for a company car cash benefit.
• An annual bonus based on performance.
• Discount card – 10% off shopping at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury’s on Fridays and Saturdays, and 15% off Argos on paydays.
• Free food and hot drinks in stores.
• Generous holiday entitlement, maternity, and paternity leave.
• 6S ONLY Pension – we match 4% of contributions, with options to contribute more.
• Sainsbury’s share scheme – opportunity to invest at discounted prices.
• Wellbeing support – access to emotional support, counselling, legal, and financial advice.
• Colleague networks for support and development.
• Cycle to Work scheme – hire bikes and equipment with tax and NI benefits.
• Special offers on gym memberships, restaurants, holidays, retail vouchers, and more.

An inclusive place to work and shop:

We are committed to being an inclusive retailer where everyone can achieve their potential and feel welcome. Our colleagues may be entitled to enhanced leave for families and support for carers. We provide resources for understanding and supporting roles and teams. Our internal networks promote representation and help remove barriers. We offer development opportunities, mentorship, training, and career pathways. We celebrate diversity through initiatives and events. Learn more about our commitment to inclusivity here.

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will support you.

Leading in our stores:

Our management teams are the driving force behind our business. With bold leadership and a passion for service, they empower teams to excel daily. They ensure product availability, safety, and seamless operations, acting as changemakers. This approach makes work more rewarding for colleagues and creates an exceptional shopping experience for customers. This is how we bring our purpose to life, one action at a time.