Store Manager - Sunderland (Full-Time, 12-Month Fixed-Term Contract)

Pandora; Sunderland; Presencial; GBP 30.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Monthly bonus 10%

20% stretch bonus potential

Employee discount

Jewellery uniform allowance

Benefits platform access

Retail Trust health & wellbeing help

Social events and gifts

Descripción de la vacante

Pandora is seeking a Store Manager for our Sunderland store on a full-time, 12-month fixed-term contract. You will drive sales, profitability and operational excellence while leading an inclusive, high-performing team and delivering exceptional customer experiences across in-store and omnichannel services.

Join Pandora to lead by example, manage stock and visual merchandising to brand standards, and motivate your team through coaching and development opportunities.

Responsabilidades

• Take ownership of store sales, profitability and performance.
• Analyse results and act on insights to maximise opportunities.
• Deliver outstanding customer experiences across in-store and omnichannel services.
• Inspire and coach the team to deliver world-class selling and product knowledge.
• Ensure visual merchandising and store presentation reflect Pandora's standards.
• Plan schedules and oversee stock to minimise loss and maximise sales.

Descripción del empleo

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Store Manager - Sunderland (Full-Time, 12-Month Fixed-Term Contract)

City: Sunderland

Country/Region: GB

Application Deadline: -

Highly competitive salary, monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets achieved), generous employee discount, annual jewellery uniform allowance and other excellent benefits!

Are you a passionate retail leader with a strong commercial mindset and a talent for inspiring high-performing teams? Join Pandora and play a key role in delivering exceptional results while creating unforgettable customer experiences.

The role

As Store Manager, you'll take full ownership of your store's performance, driving sales, profitability, and operational excellence. You'll lead by example, bringing Pandora's values to life while creating an inclusive, motivated team culture where people can thrive.

Drive commercial success

• Take ownership of sales, profitability, and overall store performance
• Analyse commercial results and use insights to make confident decisions and take targeted actions that maximise opportunities
• Deliver an outstanding customer experience that builds loyalty across both in-store and omnichannel services, including click & collect and endless aisle
• Inspire your team to deliver world-class selling through exceptional product knowledge and storytelling
• Ensure visual merchandising and store presentation consistently reflect Pandora's brand standards

Deliver operational excellence

• Turn business goals into clear action plans, ensuring strong execution and measurable results
• Plan effective store schedules that balance commercial priorities with operational needs
• Build a flexible, high-performing team structure that adapts to changing business demands
• Oversee stock management to minimise loss and maximise sales
• Ensure full compliance with health & safety, security, data privacy, and company policies

Lead & develop your team

• Role model Pandora's values of dreaming, daring, caring and delivering while creating a positive, inclusive and engaging workplace
• Build a high-performance culture through regular coaching, feedback, and performance management
• Support team members' growth by identifying development opportunities and preparing future leaders
• Recruit, develop, and retain top talent while building strong succession plans for key roles

The successful candidate

As a brand ambassador, you’ll be a confident and inspiring leader who combines commercial focus with a passion for people, customers, and delivering exceptional retail experiences.

You’ll bring:

• Proven experience driving sales, profitability, and commercial performance, and operational excellence in store, ideally within a leading, customer-focused retail or desirable consumer brand environment
• Experience leading, coaching, and developing high-performing teams
• Strong commercial acumen, with the ability to analyse data, identify opportunities, and take action to improve results
• Ability to translate local and global business strategy into store plans that deliver against store, regional, and divisional KPIs
• Excellent communication, organisation, and problem-solving skills
• The flexibility and adaptability to respond to changing business needs
• A passion for creating exceptional customer experiences and building customer loyalty
• A positive, can-do attitude and genuine enthusiasm for Pandora’s products and values

We look for people who bring our core values of dreaming, daring, caring, and delivering to life every day.

Why work with us?

Our people are an integral part of our success. Our commitment to unforgettable career progression is just the start. Alongside exciting development opportunities, you'll enjoy a competitive rewards package that is second to none.

• A highly competitive salary
• Monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets are achieved!)
• A generous annual jewellery uniform allowance that you can spend on jewellery to express yourself and your individuality!
• Access to our online benefits platform with plentiful retail, hospitality and entertainment discounts
• Free support for you and your loved ones through ‘Retail Trust’ on all things health and wellbeing, financial advice, legal aid and lots more
• Parties, incentives and gifts throughout the year

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.

*If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible*

About Pandora

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 7,000 points of sale, including more than 2,800 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs around 39,000 people worldwide and crafts its jewellery with 100% recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 32.5 billion (EUR 4.4 billion) in 2025.