Assistant Store Manager (Full-Time)

FAQs; Telford; On-site; GBP 25,000 - 38,000; Full time

Benefits offered by this job

Monthly bonus (10–20%)

Generous jewellery uniform allowance

Employee discount

Wear box access

Exclusive discounts

Retail Trust wellbeing support

Job summary

Pandora is seeking an organised, proactive Assistant Store Manager in Telford to lead store operations and a high-performing team. You will support the Store Manager to drive commercial success, coach staff, and uphold our world-class customer experience.

You will inspire your team with strong people skills, commercial acumen and a passion for Pandora products while ensuring daily operations run smoothly in a fast-paced retail environment.

Qualifications

• Proven experience driving sales and profitability in store.
• Strong people skills and commercial acumen.
• Excellent communication and organisational abilities.

Responsibilities

• Commercial Focus: analyse sales, KPIs and feedback to inform decisions.
• Leadership: build and coach a high-performing team and model Pandora values.
• Customer Experience: deliver world-class service and storytelling on the shop floor.
• Store Operations: manage rotas, stock, till, safety and compliance.

Skills

Leadership

Sales leadership

Customer service

Communication

Organisational skills

Job description

Location: Unit 126, Telford, TF3 4BP Highly Competitive Salary | Monthly Bonus Scheme (10–20%) | Generous Employee Discount | Annual Jewellery Uniform Allowance | Other Excellent Benefits You will be required to work the following days: Mondays Tuesdays Wednesdays Thursdays Fridays Saturdays SundaysWe are looking to cover 40 hours per week, Fixed-Term Contract - 12 MonthsThe rate of pay will be between £25000 per year - £38400 per year (Full-time equivalent)At Pandora, we believe in creating moments that matter — for our customers and for our team. We’re currently looking for an organised, proactive and results-driven Assistant Store Manager who can lead from the shop floor and on retail operations, and inspire a high-performing team to beat their targets and provide a world-class service. If you’re passionate about people, performance, and creating meaningful moments, then we'd love to have you join us!

The Role

As an Assistant Store Manager, you’ll be the backbone of store operations, supporting the Store Manager in delivering commercial success, leading, coaching and developing a high-performing team, and role modelling our signature selling ceremony for world-class customer experience. You will be responsible for the successful running and trading of the store in the absence of the store manager.

What You’ll Do

Commercial Focus

• Drive store performance by analysing sales, KPIs, and customer feedback, using insights to make commercial decisions
• Support the Store Manager in planning and executing effective business strategies that deliver on sales targets
• Champion visual merchandising and product displays to reflect brand guidelines and maximise commercial impact

Leadership

• Support in building, leading and nurturing a diverse, inclusive and engaged team to unlock their full potential and support their development
• Deliver clear and consistent communication, impactful feedback, and support with regular development conversations
• Act as a trusted leader and role model, helping to embed our values of Dream, Dare, Care, and Deliver across your team

Customer Experience

• Be a Pandora ambassador on the shop floor — bringing deep product knowledge, passion for storytelling, and a commitment to our brand values
• Inspire your team to create unique, personalised and meaningful moments for customers by role modelling our selling ceremony
• Take ownership of excellent customer service standards and resolve escalated issues with professionalism and care.

Store Operations

• Support in daily operational tasks including rotas, stock control, till operations, and managing security, health and safety, and compliance.
• Plan staffing levels in line with commercial needs and seasonal trends.
• Ensure high shop floor standards, smooth stock management, and overall operational excellence.

The Successful Candidate

You’ll be a highly capable leader and a passionate team player who thrives in a fast-paced environment. You’ll bring strong people skills, commercial acumen, and an infectious energy that inspires and elevates those around you.

Prior experience with a leading brand and/or desirable consumer product retailing is preferred. If you are a senior supervisor, or current assistant manager looking for your next challenge then this could be the opportunity for you.

Proven experience driving sales and profitability in store

A passion for driving a culture of exemplary customer service, with the ability to establish and coach a high-performing team

Strong communication and organisational skills with the ability to multitask and prioritise, being adaptable and flexible to changing business needs

A positive, can-do attitude with a contagious enthusiasm for Pandora product and core values

A growth mindset — someone who thrives on feedback, embraces change, and is always looking to raise the bar

A well-presented appearance with a taste for desirable products and a passion for retail

Why Work With Us?

• A highly competitive salary
• Monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets are achieved!)
• Generous jewellery uniform allowance to express your style and individuality
• Employee discount to treat yourself and your loved ones
• ‘Wear box’ access: Select jewellery to wear each time you’re working
• Exclusive retail, hospitality, and entertainment discounts via our online benefits platform
• Free support for you and your loved ones through ‘Retail Trust’ on all things health and wellbeing, financial advice, legal aid, and lots more
• Parties, incentives and gifts throughout the year
• Clear career progression and training opportunities, empowering you to grow and succeed

We encourage everyone applying to refrain from adding identity-related elements such as a photo, marital status and age.

*If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible*

About Pandora

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.