Store Manager Stevenage

Poundland; Stevenage; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading retail company in Stevenage is seeking a Store Manager to lead a dynamic team, ensure exceptional customer service, and manage store operations. The ideal candidate will have a background in retail management, focusing on team leadership and driving performance. This role offers professional development opportunities and employee benefits, including discounts and a bonus scheme.

Benefits

Retail Management Bonus Scheme

Professional development opportunities

In-store discount

Enhanced family-friendly benefits

Qualifications

• Right to work in the UK and Ireland.
• At least one year of experience in a supervisory or management role.
• Experience managing store operations, including stock control and cash handling.
• Track record of driving store performance using data.

Responsibilities

• Provide the highest levels of customer service.
• Lead the store to success with the right team in place.
• Create a safe environment for colleagues.
• Develop people through growth opportunities.
• Manage sales and service for smooth operations.

Job description

Overview

As a Store Manager in a dynamic team, you're stepping into more than just a leadership position — you are in a pivotal role in shaping the experiences of your team and the customers you serve. Your day-to-day actions drive sales and create an environment where our core values come to life: Love our customers, Care for our colleagues, and Protect the pounds (and euros).

Responsibilities

• Provide the highest levels of customer service: coach and guide your store teams to ensure every interaction delivers an excellent customer experience.
• Lead the store to success by ensuring the right people are in the right place at the right time.
• Care for our colleagues: create a safe environment and ensure all policies and procedures are followed; work shoulder to shoulder to lead the team.
• Develop people through growth opportunities, upskilling, and strengthening their current roles.
• Protect the pounds (and euros): guide a team that understands how they contribute to the store and business objectives; manage sales, shrink, and service to keep the store operating smoothly and efficiently.

Qualifications

• Right to work in the UK and Ireland.
• At least one year of experience in a supervisory or management role, including team leadership and performance management.
• Experience managing store operations, including stock control, cash handling, and maintaining store standards.
• Track record of driving store performance by leading a team to achieve key KPIs (sales targets, waste reduction, customer service scores) and using data to improve results and profitability.

Benefits

• Member of our Retail Management Bonus Scheme acknowledging your contributions to our success.
• Professional development, including the opportunity to pursue up to a Retail Manager Level 4 qualification through our apprenticeship programme.
• Comprehensive induction plan and in-house development programmes to support your success.
• Rota scheduled four weeks in advance to support work–life balance.
• Holiday allowance increasing by one day per year (up to 33 days) with the option to buy additional holidays; plus an extra day off for your birthday.
• In-store 10% discount and exclusive discounts through our colleague benefits portal.
• All year-round recognition and reward initiatives for colleagues.
• Enhanced family-friendly benefits and life assurance.
• Access to Employee Assistance for well-being support.