Store Manager - Solihull (New Store Opening)

Charles Tyrwhitt; Metropolitan Borough of Solihull; On-site; GBP 30,000 - 45,000; Full time

Job summary

Charles Tyrwhitt is seeking a Store Manager for its new store in Solihull, opening Summer 2025. The role includes leading a high-performing team, managing store operations, and driving sales through exceptional customer service. Ideal candidates will have previous Store Manager experience and a strong commercial mindset.

Benefits

Competitive salary and excellent quarterly bonus scheme

Uniform allowance, refreshed every 6 months

Support for commuting and relocation

Staff discount from day one

Professional development through The Tyrwhitt Academy

Qualifications

• Previous experience as a Store Manager.
• Ability to lead, coach, and inspire high-performing teams.
• Analytical and commercial mindset.

Responsibilities

• Lead and motivate the store team to achieve sales targets.
• Recruit, develop, and retain top talent.
• Oversee daily operations ensuring adherence to policies.

Skills

Customer Service

Leadership

Planning

Communication

Negotiation

Job description

The Role

At Charles Tyrwhitt, our purpose is to “Make it easy for men to dress well,” and we can’t do that without our specialist teams.

We are currently seeking a Store Manager for our new store in Solihull, opening Summer 2025!

What you will be doing

The Store Manager will lead, motivate, and coach the store team to achieve and surpass sales targets, KPIs, and compliance standards using our training tools, while ensuring exceptional customer service and product knowledge. You will recruit, develop, and retain top talent, promote the CT culture through our brand values, and create a positive environment for your team and customers.

You will identify sales opportunities, generate corporate activity, and develop new business. Building strong relationships with peers and Head Office departments will be key in managing stock control, payroll, budgeting, store layout, promotions, staff development, and employee relations.

You will make commercial decisions to support the store, particularly in visual merchandising, with support from our VM team to ensure visuals align with brand identity. As the store leader, you will oversee daily operations, foster colleague engagement, and ensure adherence to company policies, compliance, costs, and security procedures.

What we are looking for

The ideal candidate will have previous experience as a Store Manager, demonstrating the ability to lead, coach, and inspire high-performing teams to achieve excellent results.

Exceptional customer service skills and the ability to build strong relationships with customers and stakeholders are essential.

Strong planning and organizational skills, with a vision for long-term success, are required.

A commercial mindset combined with analytical, communication, and negotiation skills will enable you to influence and persuade at various levels within and outside the company.

At CT, our work is guided by our 3 BE’s: “BE the BOSS,” “BE the CUSTOMER,” and “BE the BEST.” We value a collaborative, proactive approach and a passion for driving change.

What you can expect from us:

• Competitive salary and excellent quarterly bonus scheme
• Uniform allowance, refreshed every 6 months
• An entrepreneurial environment encouraging innovation and change
• Staff discount from day one, including access to The White Company
• Support for commuting and relocation, including cycle-to-work schemes
• Fun fund for social events, parties, and team-building activities
• Partnerships with charities and sustainability initiatives
• Professional development through The Tyrwhitt Academy, including product knowledge, customer service training, and apprenticeships

Who we are

Nicholas Charles Tyrwhitt Wheeler founded the brand with the idea of making better shirts at better value. Over three decades, we’ve expanded beyond shirts to provide complete wardrobe solutions for men, emphasizing style, quality, and convenience.

Our flagship store is on London’s Jermyn Street, with offices in London Bridge and Manhattan, supporting our global retail and online presence. Our commitment extends to sustainability, ethical practices, and giving back to communities.

‘I am Proud and Free to be me!’

Our diverse Tyrwhitteers embody the spirit of our culture — fun, passionate, entrepreneurial, and driven by our 3 BE-liefs: “BE the BOSS,” “BE the CUSTOMER,” and “BE the BEST.”