Store Manager (Small Store)

BOOTS; Greater London; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Retirement Savings Plan

Employee discount across Boots

Annual bonus

38 days annual leave

Parental leave pay + gift card

Flexible benefits scheme

Counselling and wellbeing support

Job summary

Boots is seeking an experienced Store Manager to lead a small community-focused store. You will coach your team to deliver outstanding customer care, drive sales, and build trusted relationships with local GP surgeries and the community.

This hands-on role requires visible leadership on the shop floor, adapting to local needs and delivering NHS and private services safely. You’ll champion the Boots brand and support colleagues to grow in confidence and capability.

Qualifications

• Retail management experience and strong commercial awareness.
• Great customer service skills and a passion for delivering care.
• Ability to lead performance and implement strategy in-store.

Responsibilities

• Lead and inspire your team to deliver exceptional service
• Drive sales and performance, balancing customer care with commercial goals
• Build strong relationships with GP surgeries, primary care networks and actively engage with the local community
• Deliver NHS and private services safely and confidently, offering clear, trusted and expert advice
• Help your team feel confident delivering new services, products and initiatives
• Champion the Boots brand and making your store stand out
• Get to know your people - what motivates them, and what needs to change
• Coach and support your team—helping them grow in confidence, skills and experience
• Be bold, try new things and use data and insights to look for ways to improve every day

Skills

Retail management

Customer service

In-store leadership

Job description

Are you an experienced retail leader who cares about people, takes pride in great customer service, and knows how to bring a team together?

At Boots, our smaller stores sit right at the heart of the community. Guided by our purpose of "With you. For life." you'll support our customers and colleagues through the moments that matter most.

Boots is always evolving, with new products, services and ways to support our customers and you'll bring these to life in a way that makes sense for your local community. You'll get to know your customers by name and build genuine relationships. Whether they're picking up everyday essentials or looking for clear, expert healthcare advice, you'll work with your team to create a destination environment that people trust.

As Store Manager, you'll lead a close-knit team and create a place that feels welcoming, positive and supportive. You'll get stuck in on the shop floor, know your colleagues as individuals, understand what motivates them and help them grow in confidence and capability.

If you're looking for a role where you can combine retail leadership, pharmacy expertise, customer care, community connection and commercial ownership, while genuinely making a difference every day - this could be the perfect opportunity for you.

What you'll be doing

As Store Manager, you will report into the Area Manager and bring energy, direction and purpose to your store. This is a hands‑on leadership role where you'll have real ownership of your store and get stuck in on the shop floor, coaching and supporting your team and role modelling how great care and strong sales performance go together.

• Lead and inspire your team to deliver exceptional service
• Drive sales and performance, balancing customer care with commercial goals
• Build strong relationships with GP surgeries, primary care networks and actively engage with the local community
• Deliver NHS and private services safely and confidently, offering clear, trusted and expert advice
• Help your team feel confident delivering new services, products and initiatives
• Champion the Boots brand and making your store stand out
• Get to know your people - what motivates them, and what needs to change
• Coach and support your team—helping them grow in confidence, skills and experience
• Be bold, try new things and use data and insights to look for ways to improve every day

What you'll need to have (our must-haves)

• Retail management experience and strong commercial awareness
• Great customer service skills and a passion for delivering care
• Ability to lead performance and implement strategy in‑store
• A calm, flexible approach with the confidence to adapt at pace
• A collaborative style. Able to build both a strong team culture and profitable external relationships
• Passion for learning and a drive to support others to grow

It would be great if you also have

• Confidence using new technology and digital tools
• Experience working closely with local communities or in a healthcare setting

Where your brilliance can take you

At Boots, your career can be as ambitious as you are. As Store Manager in a small store, you'll be perfectly placed to build your leadership capability and take the next step. Whether that's moving into a larger, more complex store, becoming Deputy General Manager of one of our Flagships, or ultimately progressing into senior leadership roles such as Area Manager, there's plenty of room to grow at Boots.

There are also opportunities beyond stores. If you're looking to move into our Nottingham Support Office, we have a variety of roles across areas such as Commercial, HR, Marketing, Buying, Strategy, Finance and Supply Chain.

Whatever path you choose, we'll give you the tools, training, and support to be brilliant with Boots and build a rewarding and flexible career.

Rewards designed for you

• Boots Retirement Savings Plan
• Generous employee discount across Boots and partner brand
• Discretionary annual bonus
• 38 days annual leave
• Enhanced maternity/paternity/adoption leave pay, and a gift card for those expecting or adopting
• Flexible benefits scheme; holiday buying, gym discounts, life assurance and more
• 24/7 counselling and wellbeing support through TELUS Health, our Employee Assistance Programme

There's lots more in our rewards and benefits package, MyBoosts, our way of helping you get the most out of the good stuff. Find out more at http://boots.jobs/rewards. Exclusions may apply; eligible roles only. Please note that any salary estimates provided on third‑party sites are not endorsed by Boots and may not be accurate.

A bit about us

At Boots, we’re proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we’re committed…