STORE MANAGER SLOANE STREET

Position

Mission

Actively participate in the development of the organization through excellent management of the Bulgari store, achieving sales objectives, supporting and coaching the sales team, and delivering exceptional client service.

Job Responsibilities

Business Management

• Manage the boutique to meet sales goals and KPIs, focusing on the shop floor with the sales team and clients.
• Contribute to defining action plans based on mystery shopping and Voice of the Client results, ensuring their implementation.

Client Management

• Proactively recruit new customers and promote events to generate new business opportunities.
• Participate in social events to engage with clients and involve sales teams.
• Nurture client relationships both in-store and outside, implementing database activities per marketing guidelines.
• Address client concerns and complaints to ensure customer satisfaction.

Team Management

• Coach the sales team to deliver a unique shopping experience, focusing on customer service, storytelling, selling skills, and attitude.
• Develop the team through observation and feedback during sales activities and structured meetings.
• Collaborate with Sales Trainers on training plans and follow-up.
• Ensure team participation in training sessions to enhance product knowledge, sales techniques, and brand stories.

Master of the House

• Maintain store condition, safety, and proper functioning, ensuring adherence to product assortment and visual merchandising standards.
• Manage store stock effectively according to KPIs and propose corrective actions.
• Ensure company policies, such as discounts, are correctly applied.
• Enhance client experience through digital tools and processes.
• Lead store engagement in omnichannel initiatives and foster a change mindset.

Market Knowledge

• Maintain profound knowledge of local brand locations, events, and marketing activities.
• Stay informed about competitors, market trends, and pricing strategies.

Profile

Technical Skills

• Knowledge of store procedures, digital processes, luxury industry, and competition.

Soft Skills

• Business acumen, proactivity, engagement, customer focus, coaching ability, excellence in service, managerial effectiveness, integrity, curiosity, and adaptability to change.