Store Manager - Selfridges London

Tiffany & Co.; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading luxury jewelry brand in London is seeking an experienced Store Manager to drive sales and enhance client engagement. The ideal candidate will have a minimum of 7-10 years of sales management experience, a passion for luxury retail, and proven leadership skills. Responsibilities include team development, achieving store KPIs, and fostering a positive team culture. The position offers a dynamic environment focused on excellence and client relations.

Qualifications

• 7-10 years of sales management experience is required.
• Experience in a luxury retail environment is a plus.
• Ability to inspire and develop teams.

Responsibilities

• Drive team accountability in achieving store KPIs.
• Lead and coach teams on the sales floor.
• Cultivate a strong network to enhance the client experience.

Skills

Sales management

Clienteling

Leadership

Organizational skills

Customer service

Education

College/university degree

Job description

We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.’s continued legacy.

As Tiffany Store Managers, we embody the Tiffany brand with joy and inspire our teams to achieve excellence. We foster a winning spirit, leading by example to celebrate and cherish all clients. As agile entrepreneurs, we always seek out new opportunities to build long-lasting personal connections.

Thoughtful

• Drive team accountability in delivering unparalleled service and achieving store KPIs (sales, client experience, operational excellence).
• Demonstrate an entrepreneurial mindset and strategic vision that incorporate sales, clients, and teams' development.
• Lead by example and actively coach the team on the sales floor, supporting professional growth and development.
• Possess a deep market understanding, insights on competitors' practices, and cultivate a strong network in respective communities to enhance the client experience.
• Ensure compliance with Tiffany & LVMH procedures; facilitate seamless collaboration between client-facing and operational teams.
• Create an inclusive and supportive team environment, centered on the belief that People Make the Difference.

Curious

• Inspire clients and teams through authentic brand storytelling, effectively conveying Tiffany’s legacy of craftsmanship, brand commitment, and integrity.
• Demonstrate active listening, connect with clients and teams by asking strategic questions, and establish lasting relationships.
• Collaborate with headquarters and regional teams to share feedback about store needs.
• Display professionalism and exercise agility, adapting behavior and implementing feedback appropriately.

Optimistic

• Empower team to reach their potential, exercise resilience, and celebrate innovation.
• Lead by example with a positive, ambitious, and collaborative attitude, instilling an inclusive team culture of Joy.
• Motivate and guide team to exceed goals and strategically assume new, challenging assignments.
• Drive team adoption of new tools, systems, and ways of working.

Your Profile

• Minimum of 7-10 years of sales management experience.
• Sales and clienteling leader in an omnichannel luxury environment with a proven track record in achieving commercial results.
• Leadership and interpersonal skills: inspiring and trusted leader with demonstrated capability in recruitment, development, and retention of talents for both client-facing and operational teams.
• Passion for luxury retail environments; jewelry/watch expertise is a plus.
• Established high-end network; ability to cultivate connections and expand client base.
• Organized and efficient, with a track record in retail operational excellence and related digital tools and KPIs.
• Experience overseeing in-store operational and omnichannel activities, ensuring store inventory accuracy and accountability.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Preferred: A college/university degree.