Store Manager - Samsung Experience Store

Partner Retail Services (PRS&); City of Edinburgh; On-site; GBP 41,000 - 45,000; Full time

Job summary

A leading technology retail company is seeking a dynamic Store Manager for their Samsung Experience Store in Edinburgh. This role involves driving store success, ensuring exceptional customer service, and leading a motivated team. Ideal candidates will have a strong background in retail management, effective communication skills, and a passion for technology. The position offers a competitive salary and various employee benefits, including discounts and bonuses.

Benefits

Samsung Employee Discount Portal

Birthday Holiday

Perks and Rewards

Monthly Bonus Potential

Well-being Tools

Mental Health First Aid Access

Seeded Devices

Employee Assistance Platform

Annual partnership with National Charities

Celebrations of Awareness Days and Religious Holidays

Qualifications

• Proven track record in people management and leadership.
• Excellent communication and influencing skills.
• Strong interest in tech and knowledge of Samsung products.
• Prior experience in high-level retail management is essential.

Responsibilities

• Deliver exceptional customer service and align with PRS & Samsung brand.
• Ensure compliance with health and safety standards.
• Manage and inspire the team to achieve performance metrics.
• Oversee operational excellence and shift management.

Skills

People-Centric Leadership

Effective Communication

Customer Experience Focus

Adaptability

Tech Knowledge

Continuous Learning

High-Level Retail Management Experience

Job description

Overview

Location: Samsung Experience Store, Edinburgh

Salary: £41,000 - £45,000 DOE (20% bonus potential)

Are you a dynamic and results-driven leader with a passion for technology and customer service? Do you thrive in a fast-paced environment and love inspiring a team to achieve greatness? We are looking for a talented Store Manager to join our Samsung Experience Store in Edinburgh.

Role Summary

As the Store Manager, you will play a pivotal role in driving the success of the store by aligning with the PRS& Samsung brand and ethos. Your mission will be to deliver exceptional customer service, ensure operational compliance, and introduce Samsung products that enhance customers\' connected lives.

Core Responsibilities

• Health & Safety: You\'ll lead by example, ensuring the highest standards of health and safety across the store, creating a safe and welcoming environment for customers and colleagues alike.
• Store Standards Expert: Maintaining impeccable store standards will be a top priority. Your keen eye for detail will ensure the store always looks its best, providing an inviting shopping experience for customers.
• Team Leadership: Managing and inspiring colleagues across all departments to foster a high-performing and motivated team. You\'ll set clear expectations and provide direction while encouraging your team to embody PRS& Samsung values.
• Operational Excellence: You\'ll follow and uphold the PRS& Samsung processes, guidelines, and policies to ensure seamless operations and efficiency throughout the store.
• Shift Management: As a key holder, you\'ll take charge of general shift management, ensuring daily tasks are carried out smoothly.
• Resource Management: Managing resources effectively to ensure budgets are adhered to and optimized across various areas.

Skills And Experience

• People-Centric Leader: Proven track record in people management and leadership with the ability to inspire, motivate, and articulate PRS& Samsung values.
• Effective Communicator: Excellent communication and influencing skills to foster commitment among team, customers, and stakeholders.
• Passionate About Customer Experience: A genuine care for people and a commitment to delivering an exceptional brand experience.
• Adaptability and Commercial Acumen: Ability to adapt to changing circumstances with a commercially minded approach to retail.
• Tech Enthusiast: Strong interest in tech with sound knowledge of the Samsung ecosystem.
• Continuous Learner: Eager to challenge knowledge and pursue growth and improvement.
• High-Level Retail Management Experience: Previous experience in high-level retail management is essential to excel in this role.

Deliverables

• Shop Floor Excellence: Focus on shop floor management to ensure a seamless customer experience.
• Performance Management: Observe and track performance metrics across the team, providing insights and feedback.
• Customer Experience: Deliver a great brand experience, encompassing both sales and service.
• Team Development: Manage all sales colleagues, conduct performance reviews, coaching sessions, and mentoring.
• Training Compliance: Ensure that all colleagues are up to date with training metrics.
• Market Analysis: Analyse local market changes that may impact trade to stay ahead of the competition.

Why Join Us?

At PRS& Samsung, we offer more than just a job; we offer a platform to grow and develop your skills. You\'ll be part of an enthusiastic team that shares your passion for technology and customer satisfaction. With opportunities for learning and career advancement, you can shape your future in the tech retail industry. We have a Learning and Development team dedicated to your professional training in the role. Training includes (but not limited to): Induction, FCA, Product, Customer Journey, and Management Development Programmes.

What We Can Offer You

• Samsung Employee Discount Portal
• Birthday Holiday
• Perks and Rewards (Discounts across multiple retailers)
• Monthly Bonus Potential
• Well-being Tools and Platform
• Mental Health First Aid Access
• Seeded Devices – including the latest Flagship Device
• Employee Assistance Platform
• Annual partnership with National Charities
• Celebrations of Awareness Days and Religious Holidays

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