Store Manager - Richmond, London Accessorize

Monsoon; Richmond; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic retail leader to drive store performance and inspire a team dedicated to exceptional customer service. In this role, you'll manage and develop your team, ensuring they embody the brand's values while maximizing sales and creating a welcoming environment. You'll have the chance to implement creative merchandising strategies and promote services that enhance customer experience. Join a company that values diversity and inclusivity, offering competitive benefits and a supportive workplace culture. If you're passionate about retail and leadership, this opportunity is perfect for you.

Benefits

Competitive salary

Bonus scheme

Staff uniform allowance

Generous staff discount

Additional holiday for birthday

Qualifications

• Proven track record in retail management and customer service excellence.
• Ability to inspire and lead a team while driving performance.

Responsibilities

• Drive store performance and develop team to deliver exceptional customer experience.
• Maximize sales opportunities and manage P&L effectively.

Skills

Customer Focus

Leadership

Retail Management

Communication

Problem Solving

Creativity

Motivation

Job description

What are we looking for in you?

• Demonstrate customer focus – ensuring delivering excellence in customer service, understanding the importance of delivering tailored one on one customer service and driving this through your team, always putting the customer at the heart of all that you do.
• A confident leader, one who will inspire the team, leading by example to make Accessorize a great place for all who work and shop with us.
• A proven track record of managing a successful retail store, delivering excellence in customer service, both personally and through their team.
• Someone who demonstrates passion, drive and resilience, with a can-do approach.
• Possess a creative approach, to support the store and develop the team to reach their full potential.
• The ability to communicate openly and effectively.
• A solution-driven individual, with the ability to make decisions to benefit the business, with a sense of ownership to take responsibility.

In this role you will

• Drive the overall performance of the store, through managing and developing your team, demonstrating the Accessorize values and ensuring your store is delivering an exceptional customer experience.
• Generate profit by exceeding your KPIs, keeping P&L and controllable costs in line with budget and maximizing local market opportunities.
• Ensure your team are motivated and knowledgeable, supporting everyone to achieve excellence in their roles.
• Maximize commercial opportunities to drive sales within your store, implementing Visual Merchandising and Window Guidelines to a high standard.
• Promote and deliver piercing services to our customers with your team.
• Be flexible in your approach to your role, supporting other stores and team members to achieve a common goal.
• Ensure an inclusive environment, promoting equality and kindness with your team.

Joining us, your benefits would include

• A competitive salary and exciting bonus scheme.
• A staff uniform allowance – enabling you to have fun wearing our accessories.
• Generous staff discount across all our brands – Accessorize, Monsoon, Monsoon Childrenswear and Monsoon Home.
• An additional day’s holiday to celebrate your birthday.

If this all sounds great and this could be the role for you, let us know and apply today.

At Monsoon Accessorize we don’t focus only on what we do, we also care about how we do it. Our values and the way we behave are important to us.

We are committed to creating a diverse and inclusive workforce and an environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people and are an equal opportunity employer. We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will also consider flexible working requests for all roles, unless operational requirements prevent otherwise.

We provide reasonable accommodations as needed to people with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [e-mail] to discuss any specific requirements.