Store Manager - Rabanne Selfridges

PUIG; London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading beauty and fashion company is seeking a Business Manager for their location in Selfridges, London. This role requires delivering exceptional customer service and driving sales in a luxury environment. The ideal candidate has experience in management roles within the fragrance or luxury industry, with strong leadership capabilities. Flexibility and the ability to adapt to changing circumstances are crucial. The position offers a competitive compensation package and opportunities for growth.

Benefits

Competitive compensation & benefits package

Learning and development opportunities

Entrepreneurial work culture

Qualifications

• Previous experience as Account Manager, Business Manager, or Assistant Store Manager.
• Experience in the fragrance, beauty, fashion, or luxury industry.
• Positive mindset and flexibility to adapt to short notice changes.

Responsibilities

• Deliver exceptional customer service and drive sales volumes.
• Manage multiple locations and prioritize daily tasks.
• Coach team members and handle employee issues.

Skills

Account management

Customer service

Sales analysis

Team leadership

Job description

Who we are

Join a home of Love Brands, within a family company, that furthers wellness, confidence and self- expression while leaving a better world. Working at Puig is more than a job. Feel the joy of belonging to a community of inspiring and diverse creators, thinkers, doers, entrepreneurs, and innovators. Our people are united by a passionate spirit and the aim of building Love Brands while making a positive impact in our world. Bring your energy and enthusiasm to our teams and do what you of all kinds.

Puig is a major player in the worldwide fashion and beauty industry. We have a wide portfolio of well-known luxury brands across fashion, fragrance, makeup, skincare, and wellness. Our brand portfolio consists of, Carolina Herrera, Christian Louboutin, Dries Van Noten, Rabanne, Jean Paul Gaultier, Kama Ayurveda, Byredo, Penhaligons, L’Artisan Perfumery and many more.

The Opportunity

The Business Manager Rabanne will look after our location in Selfridges, they'll be responsible for delivering exceptional customer service, driving sales volumes, and building strong customer relationships. They manage multiple locations and teams, plan effective rotas, prioritize daily tasks, and ensure accurate inventory checks. The role involves communicating corporate strategy, setting objectives, coaching team members, appraising performance, recruiting high-caliber staff, and handling employee issues. The Business Manager ensures luxury service standards, leads by example in product knowledge and selling techniques, handles customer complaints, implements event calendars, and maintains merchandising and POS standards. They aim to achieve sales targets, analyze sales data, monitor competitor activity, promote in-store events, build relationships with store management, and manage counter administration and reporting.

We'd love to meet you if you have

• Previous experience in an Account Manager/ Business Manager/ Key Holder, Assistant store manager role
• Previous experience within the fragrance, beauty, fashion or luxury industry
• A positive mindset to allow for short notice changes of working schedules and flexibility to quickly adapt to a new working schedule is very important
• The ability to quickly adapt to working with different promotions, product launched or activity unique to that store
• The flexibility to adapt to working with the store team and on your own, you must be self-sufficient and motivated to work alone and be able to priority your workload

A few things you'll love about us

• An entrepreneurial, creative and welcoming work culture
• A range of learning and development opportunities
• An international company with plenty of opportunities to grow
• A competitive compensation & benefits package