Store Manager - Peter Jones

DERTOUR UK; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager to lead their team in a prestigious retail location. This role involves driving sales, developing a motivated team of Travel Experts, and ensuring exceptional customer service. With a focus on business development, you will nurture an existing customer database while delivering a unique travel experience. The company offers extensive training, travel opportunities, and a supportive work environment. If you are passionate about travel and thrive in a fast-paced retail setting, this opportunity is perfect for you.

Benefits

Ongoing training

Career progression opportunities

Educational trips

Incentives for performance

Discounted staff travel

Employee Assistance Programme

Paid volunteer days

Perkbox discounts

Annual leave increase

Performance-related pay

Qualifications

• Experience managing a retail travel store with profit and staff responsibility.
• Strong track record in sales results and exceptional service.

Responsibilities

• Accountable for meeting and exceeding retail sales targets.
• Responsible for the development of highly motivated Travel Experts.

Skills

Retail Management

Sales Performance

Customer Service

Communication Skills

Team Leadership

Attention to Detail

Knowledge of Travel Destinations

Supplier Management

Tools

Travel Agent Reservations System

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Do you want to join an award winning company for being the Best place to work in travel?

We have an exciting opportunity for an experienced Store Manager to join our established team inside Peter Jones, Chelsea.

As a Store Manager, you will be accountable for meeting and exceeding retail sales targets and responsible for the development of fully trained, informative and highly motivated Travel Experts who deliver exceptional service and revenue. You will also be fully responsible for the store's business development to increase and nurture the already established customer database.

So what are we looking for:

Our Kuoni Store Managers are hands-on and support our Personal Travel Experts every step of the way. We are looking for confident and competitive natural conversation starters that can bring their personality to work to motivate their teams to success!

Essential:

• Experience of managing a retail travel store, with profit and staff responsibility
• Strong track record of delivering sales results and exceptional service
• Attention to detail: responsible for teams' booking checks, ensuring all elements of a customer's holiday are priced correctly and eliminating errors
• Proactive, confident, and forward-thinking individual with excellent communication skills
• Proven ability to motivate, enthuse and lead a team; thrives during periods of pressure and high volume of work
• A genuine passion for travel with considerable first-hand experience and knowledge of destinations that Kuoni sells
• Knowledge and experience dealing with third-party suppliers
• Fully flexible: our stores are open 7 days a week with various shift patterns; this position is full-time and will work 5 days a week, including weekends.

Desirable:

• Good understanding of the sales and commercial aspects of tour operating
• Excellent working knowledge of at least one travel agent or tour operator's reservations system

Personal qualities:

• Excellent commercial judgement
• Demonstrated achievements in meeting tough sales targets and delivering exceptional customer service
• Considers exceptional customer service to be of paramount importance
• Understands the importance of sales and customer service as a medium for conveying a company's brand vision and values
• Persuasive, articulate, and influential, yet down to earth and friendly
• Flexible and adaptable to changing priorities; resourceful and practical

Benefits for our retail team:

We offer ongoing training and strong career progression opportunities, as well as the chance to broaden your horizons and see the world in an exclusive way. We value wellbeing, sustainability, and giving back.

Travel opportunities:

• At least one educational trip per year to destinations including the Maldives, Sri Lanka, and more.
• A yearly overseas retail management conference.
• Weekly opportunities to earn incentives such as cash, vouchers, experiences, and discounted staff travel.
• Top sales performers are awarded an overseas VIP trip.

Retail training & career progression:

• Five-week virtual training program supported by in-store training.
• Ongoing coaching and development throughout your career.
• Opportunity to grow your own database of VIP customers.

Lifestyle & financial benefits:

• Perkbox providing discounts, monthly credits, and other benefits.
• From 25 days' annual leave, increasing the longer you work with us.
• Exceptional performance-related pay.

Wellbeing & giving back:

• Employee Assistance Programme for professional and personal matters.
• Two days of paid leave each year to volunteer.

Job Security:

We are proud to be part of DERTOUR, providing stability and support for our employees.

Follow us on Instagram: @workatkuoniuk and visit Kuoni Stores for more insights into our culture.