Store Manager, Penhaligon's Regent Street (5 days/40 hours)

TN United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager for its flagship location. This role involves driving sales, ensuring exceptional customer service, and managing a motivated team. You will implement merchandising strategies and coordinate training programs, all within a creative and welcoming culture. Opportunities for growth and development await in this competitive environment, where your passion for luxury retail will shine. Join a company that values its heritage and is committed to excellence in fragrance.

Benefits

Competitive Compensation

Learning and Development Opportunities

Creative Work Culture

Growth Prospects

Qualifications

• Experience in a luxury retail environment with strong customer service skills.
• Results-oriented with a focus on sales and team development.

Responsibilities

• Achieve sales objectives and maintain high operational standards.
• Empower team to provide exceptional customer service and manage events.

Skills

Customer Service

Sales Leadership

Team Management

Merchandising

Training Coordination

Job description

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Store Manager, Penhaligon's Regent Street (5 days/40 hours), London

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Client:

Puig

Location:

London, United Kingdom

Job Category:

Retail

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EU work permit required:

Yes

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Job Reference:

baa72c11bbf3

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Who we are

Founded in 1870 by Cornish barber William Penhaligon, Penhaligon’s is an esteemed British fragrance house. Drawing on our 150-year heritage and applying a touch of eccentric British charm, we are passionate about fragrance. We would love to meet you if you're ready to start your olfactive expedition…

What you'll get to do

We are seeking a Store Manager for our Flagship store on Regent Street. Your role will include achieving sales objectives, maintaining high operational and merchandising standards, and developing a motivated in-store team.

Key responsibilities:

1. Profit and Sales Generation:
   • Meet sales goals & set business strategies
   • Demonstrate sales leadership on the selling floor
2. Customer Service:
   • Empower Fragrance Consultants to provide top customer service
   • Build and manage the client database to increase sales
   • Manage special events like previews, client events, and sales
3. Operations:
   • Ensure proper staffing levels
   • Handle risk management, security, cash controls, and inventory
   • Deliver team training, e.g., POS systems
   • Conduct stock inventories
   • Follow cash control procedures
4. Merchandising/Visual:
   • Implement and execute merchandising strategies
   • Collaborate with teams to ensure appropriate inventory
   • Maintain a picture-perfect, on-brand selling floor
5. Human Resources:
   • Coordinate training programs with the Education team
   • Evaluate and provide feedback to team members
   • Address HR issues promptly, partnering with HR when needed

We'd love to meet you if

• You have experience in a niche, luxury environment with excellent customer service skills
• You are results-oriented and solutions-driven
• You excel in building relationships and influencing others
• You are resilient, persistent, and passionate about our brand

A few things you'll love about us

• An entrepreneurial, creative, and welcoming culture
• Opportunities for learning and development
• An international company with growth prospects
• A competitive compensation & benefits package