Store Manager - Park Royal (London)

Tesla, Inc.; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Store Manager, where your leadership will drive sales performance and enhance customer experiences. In this dynamic role, you will coach and mentor a dedicated team, ensuring they excel in their roles while maintaining operational excellence. Your keen eye for detail and commitment to Tesla's mission will empower you to lead change and foster an inclusive team culture. This is an exciting opportunity to be part of a brand that is revolutionizing the automotive industry, where every day brings new challenges and rewards. If you're passionate about sales and people development, this role is perfect for you.

Qualifications

• Strong sales performance and understanding of business and products.
• Track record of coaching and mentoring in sales or operational roles.

Responsibilities

• Lead and develop Sales Advisors to achieve sales targets.
• Ensure best-in-class customer experience and manage escalations.

Skills

Sales Performance

Coaching and Mentoring

Organizational Skills

Communication Skills

Stakeholder Influence

Adaptability to Technology

Education

High School Diploma

Bachelor's Degree (preferred)

Job description

As the Store Manager, you are a high-performing, energetic member of the leadership team in your market, reporting to the Sales Leader in your country, and responsible for flawless execution of your location hitting all targets. You have shown an aptitude and bias towards developing and guiding people to excel in their jobs. You are a front line leader that gets involved in the day-to-day activities of your team, store operations, and dealing with customers. You will be challenged to support your team through training, coaching, motivating and analyzing sales performance. You have a keen eye for operational details and the skills to drive changes and improvements in the team. You can operate independently, but in close cooperation with the Sales and Delivery leadership in your country.

What to Expect

As the Store Manager, you are a high-performing, energetic member of the leadership team in your market, reporting to the Sales Leader in your country, and responsible for flawless execution of your location hitting all targets. You have shown an aptitude and bias towards developing and guiding people to excel in their jobs. You are a front line leader that gets involved in the day-to-day activities of your team, store operations, and dealing with customers. You will be challenged to support your team through training, coaching, motivating and analyzing sales performance. You have a keen eye for operational details and the skills to drive changes and improvements in the team. You can operate independently, but in close cooperation with the Sales and Delivery leadership in your country.

What You’ll Do

Business Performance & Health

• Partner with Store leadership to communicate and execute the vision, business needs, and strategies at your location.
• Display a hands-on approach by consistently coaching, training and developing Sales Advisors at your location.
• Participate in and/or lead all sales, delivery and personnel activities under supervision of the Sales and Delivery Leadership in your market.
• Analyze data and collaborate with Store leadership to track and manage progress.
• Maintain operational overview and translate business needs to actions on the floor.
• Constantly search for improvement. Provide a hands-on perspective to challenge and give input to the Store manager on their strategic and staff-related decisions.
• Participate in all delivery related activities when and as needed.
• Champion change management in your store and local market.
• Ensure your team is set up to execute on its key sales objectives, including but not limited to the creation of sales opportunities, scheduling test drives, maintaining a healthy/current pipeline with frequent follow-ups, and driving new orders and all other pre-delivery activities to enable smooth deliveries and high CSAT scores.
• Demonstrate ability to seamlessly cover daily store management duties as needed.

Customer Experience & Brand Management

• Responsible for ensuring all employees provide a best in class customer experience for every customer.
• Ensure all employees align with Tesla's Dress Code and Grooming Guidelines.
• Partner with store leadership and operations team on any key events or demand generation activities as needed.
• Manage customer escalations quickly and effectively.
• Empower and guide employees through challenging customer concerns, to make decisions in the customers' best interest while also supporting Tesla's mission.
• Demonstrate mastery of presenting, selling and delivering the entire Tesla ecosystem.
• Ensure facility maintenance and showroom presentation adhere to the brand standard.
• Control store expenses continually striving to reduce costs.

Employee Engagement & Development

• Observe, review and continuously provide feedback on employee performance.
• Coach and mentor staff, introduce best practices and enable inclusion and team culture.
• Provide robust feedback and input on the performance of Sales Advisors in your market to your Area Manager to ensure growth on the team.
• Support, implement and provide follow-up for all training.
• Assist with recruitment activities as needed.
• Ensure all employees adhere to Tesla policies and procedures.
• Escalate all people issues to store leadership in a timely and effective manner.

What You’ll Bring

• Strong sales performance and understanding of the business and products.
• Track record of coaching and mentoring sales or operational roles.
• In-depth knowledge of sales processes and ability to drive employees to exceed targets.
• Strong organizational skills.
• Unafraid to question and take lead.
• Ability to influence stakeholders and peers.
• Excellent communication skills in English and local language.
• Confident in learning and adapting to multiple technologies.
• Passionate about Tesla’s mission.
• Valid UK driver's license which has been held for 2 or more years.

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

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