Store Manager (Non-Optom) -

Boots Opticians; Eastbourne; On-site; GBP 25,000 - 40,000; Full time

Job summary

An established industry player is seeking an Opticians Store Manager to lead a diverse team and deliver exceptional customer service. In this role, you will empower your team to foster customer relationships and drive sales through service. You will also assist customers in finding the best products tailored to their needs while participating in an industry-leading training program. This is a fantastic opportunity to create a thriving store environment while collaborating with regional teams to optimize business performance and patient care. Join a company that values inclusivity and offers a range of benefits to support your professional growth.

Benefits

Discretionary Quarterly bonus

Boots Retirement Savings Plan

Generous employee discounts

Career development opportunities

Enhanced maternity/paternity/adoption leave

Flexible benefits scheme

24/7 counselling and support

Qualifications

• Experience leading a team in a customer-facing environment.
• Knowledge of clinical or optical practices is beneficial.

Responsibilities

• Lead the store team to deliver exceptional customer experiences.
• Assist customers in finding tailored optical solutions.

Skills

Team Leadership

Customer Service

Clinical Knowledge

Sales Skills

Job description

Job Description

About the role

As an Opticians Store Manager, you will be responsible for the leadership of your store to provide an exemplary customer experience to every patient and customer.

With the wide range of products and services offered in store, you will be working alongside a diverse team of varying clinical expertise and knowledge. You will empower your team to nurture customer relationships to deliver sales through service. Inspiring your team daily to deliver exceptional results, you will create a thriving store environment.

Working within your store, you will assist customers and find the products and services that best meet their needs. This may include offering solutions such as frame styling, clinical pre-testing, dispensing, and much more, tailored to individual needs and preferences.

We will support you in completing our industry leading ‘Step into Optics’ training programme to help you develop your professional and clinical knowledge.

Reporting to the Regional Manager, you will work collaboratively with the regional team and the Support Office to influence and drive change to optimise business performance. You will use your commercial knowledge of your local community to develop great external relationships to help shape your store-specific strategy to optimise patient care and profitability.

What you’ll need to have

• Experience leading a team

It would be great if you also have

• Experience working within a clinical or Optical environment
• Experience leading a team within a customer-facing setting

Our Benefits

• Discretionary Quarterly bonus
• Boots Retirement Savings Plan
• Generous employee discounts for you and a second person (terms and conditions apply)
• Clinical and Non-Clinical Career development opportunities
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you. Why Boots Opticians

At Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. Join our team and let’s see what’s possible when we change for the better.

What's next

Thank you for taking the time to visit our careers page and read about this exciting opportunity. If you choose to apply, your application will be reviewed by our team and we will contact you as soon as we can. If successful, we will contact you to arrange an interview with the hiring manager.

We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

Closing date: 22-Apr-2025

Business Area: Opticians

Function: Opticians

Hours per week: 37.5

Company: Optics

Division: 300 - South

Region: OPT108 - South East England

Store: 3381 - Eastbourne - Arndale Centre

County: East Sussex

Country: UK

Address: 15 Eastbourne Arndale Centre, Eastbourne