Store Manager - New Store opening in Kendal

Hotel Chocolat PLC; Kendal; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits as a Store Manager at a forward-thinking company that specializes in luxury chocolate. You will lead a passionate team in a new store opening, driving sales and ensuring exceptional customer experiences. With a focus on innovation and quality, this role offers the chance to work in a dynamic environment where your leadership will inspire others. Enjoy competitive benefits and the chance to be part of a brand that values originality and ethics. If you have a passion for chocolate and a knack for motivating teams, this is the perfect role for you!

Benefits

50% off products

Performance incentives

Flexible working discussions

Qualifications

• Experience in a luxury brand or retailer with high service guest interaction.
• Natural leadership qualities to inspire a high-performing team.

Responsibilities

• Provide leadership to inspire and develop team members.
• Drive store sales and exceed performance targets.

Skills

Leadership

Sales Management

Customer Service

Team Development

Café Operations

Job description

Store Manager - New Store opening in Kendal

We’re looking for aStore Managerto join us and lead a successful, passionate, and engaged team. This is an amazing opportunity to work for an exciting, innovative and successful brand as we expand across the UK.

Please note, our stores are open seven days a week including weekends and evenings so you will need to be fully flexible to meet the needs of our store opening times.

You’ll be a people focussed and confident leader with spirit and passion in line with our products, people and values to drive your team both operationally and commercially to achieve sales and deliver 100% happiness through chocolate to every guest.

• Providing excellent leadership to inspire, coach and develop your team members to meet their performance goals through effective communication of HC vision and values.
• Driving store sales and profit plan and taking action to maximise performance.
• Exceeding sales targets and KPIs through clear and effective communication to your team.
• Maximising all commercial opportunities in-store through timely implementation of promotions, offers, events and marketing.

WHO YOU ARE & WHAT YOU HAVE

• Experience in a seasonally busy and bespoke selling environment, ideally within a luxury brand or retailer.
• Demonstrable experience in high service guest interaction.
• Natural leadership qualities to get the best of your high performing team both individually and collectively.
• A passion for chocolate, our brand and for giving the best service to our guests.
• Café operations experience would be highly advantageous.

WORKING AT HOTEL CHOCOLAT

For your hard work and commitment, we will give you:

• A competitive salary and 50% off our products.
• Incentives based on performance.
• We recognise that our employees may wish to balance their work and home life, therefore we are open to discussions around flexible working.

About Us

We’re not just a chocolate company; we’re a family of chocolate lovers. From luxury gifts to our iconic Velvetiser and beyond, we’ve built a brand that’s all about crafting moments of indulgence. Our journey began as a humble mint company, but we soon found our passion for cacao and never looked back. Today, we’re proud to operate over 100 stores across the UK and continue to grow across categories, channels, and territories.

Patience, passion, and purpose drive everything we do – just like the perfect cacao pod, our success doesn’t happen overnight. It’s the result of hard work, innovation, and the shared dedication of our customers, colleagues, farmers, and suppliers.

To learn more about who we are and our People Pledge to equality, diversity, and inclusion, visit: hotelchocolat.com/uk/engaged-ethics/our-people.html

At Hotel Chocolat, we treat each other with respect, equality and grace. Our mantra? Be brave. Bekind.

This People Pledge is underpinned by our values of Originality, Authenticity and Ethics.

We encourage new ideas and fresh thinking and for each of you to bring yourORIGINALITYto work.

We want you to be yourAUTHENTICself – and feel comfortable to share your differences, and whatmakes you unique.

Our commitment to being anETHICALbusiness means we have a deep sense of fairness when it comes to the way we treat one another.

This applies during our recruitment process too. We are proud to be an Equal Opportunity Employerwho positively celebrates a diverse and inclusive culture. We welcome people from all walks of life tojoin us, bringing their individuality to help us reach our ambitious growth plans. We believe this iscritically important to help us create a place to work where everyone feels like they belong, can bethemselves and where all of our differences are celebrated.