Store Manager - Monsoon Boutique - Waterloo Station

Monsoon; Greater London; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a passionate Boutique Manager to lead a team in delivering exceptional customer service. In this dynamic role, you will inspire and motivate your team, ensuring that each customer receives tailored service that embodies the Monsoon brand. You will drive store performance by exceeding KPIs and maximizing commercial opportunities, while fostering an inclusive and supportive environment. This is a fantastic opportunity for a confident leader with strong business acumen and creative thinking to make a significant impact in a well-known high-street brand. If you are ready to take your career to the next level, this role is for you!

Benefits

Competitive salary

Exciting bonus scheme

Staff uniform allowance

Generous staff discount

Additional holiday for birthday

Qualifications

• Experience in a boutique environment at manager level.
• Strong leadership skills and ability to inspire a team.

Responsibilities

• Deliver exceptional customer experience and maintain high service standards.
• Drive store performance and maximize sales opportunities.

Skills

Customer Service Excellence

Leadership

Business Acumen

Creative Thinking

Effective Communication

Problem Solving

Job description

What are we looking for in you?

• Experience within a boutique environment at manager level, able to deliver an independent boutique experience within a well-known high-street brand.
• Demonstrate customer focus – ensuring delivering excellence in customer service, understanding the importance of delivering tailored one on one customer service and driving this through your team, always putting the customer at the heart of all that you do.
• A confident leader, able to inspire, lead by example, and bring the boutique to life
• Possess strong business acumen and creative thinking
• Able to communicate openly and effectively, fostering relationships both internally and externally across the business
• A solution driven individual, demonstrating passion, drive and resilience, with a can-do approach to support the store and develop the team to reach their full potential

In this role you will…

• Deliver and drive an exceptional customer experience instore – ensuring the highest service standards are always delivered, paving the way for the Monsoon Boutique stores across the business.
• Drive the overall performance of the store, through exceeding your KPIs, keeping P&L and controllable costs in line with budget and maximising local market opportunities.
• Ensuring your team are motivated and knowledgeable, supporting them to achieve excellence in their roles
• Maximise commercial opportunities to drive sales within your store, implementing Visual Merchandising and Window Guidelines to a high standard
• Be flexible in your approach to your role, supporting other stores and team members to achieve a common goal
• Ensure an inclusive environment, promoting equality and kindness within your team

Joining us, your benefits would include

• A competitive salary and exciting bonus scheme
• A Staff uniform allowance – enabling you to have fun wearing our products
• Generous staff discount across all our brands – Accessorize, Monsoon, Monsoon Childrenswear and Monsoon Home
• An additional day’s holiday to celebrate your birthday

If this all sounds great and this could be the role for you, let us know and apply today.

At Monsoon Accessorize we don’t focus only on what we do, we also care about how we do it. Our values and the way we behave are important to us.

We are committed to creating a diverse and inclusive workforce and an environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people and are an equal opportunity employer. We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will also consider flexible working requests for all roles, unless operational requirements prevent otherwise.

We provide reasonable accommodations as needed to people with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [e-mail] to request discuss any specific requirements.