Store Manager - Millets

JD GROUP; Royal Tunbridge Wells; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading retail company is seeking a Store Manager who will oversee daily operations and drive sales performance. The successful candidate will manage a motivated team, ensure exceptional customer service, and implement strategies to achieve business goals while maintaining compliance with policies. This role offers a competitive salary with bonuses and various employee benefits, including discounts and development opportunities.

Benefits

Quarterly discretionary bonus schemes

30% company discount on products

Health cash plans

Internal development courses

Discounted gym memberships

Life Assurance

Incremental holiday allowance

Qualifications

• Management experience in fast-paced retail/customer-facing environment.
• Strong leadership skills with a focus on team development.
• Ability to analyze sales data and make informed decisions.

Responsibilities

• Manage daily store operations to meet sales and KPI targets.
• Develop strategies to exceed sales targets and enhance customer engagement.
• Ensure compliance with company policies and health & safety regulations.

Skills

Leadership

Communication

Sales Performance

Retail Management

Visual Merchandising

Analytical Skills

Job description

Role overview:

The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals.

Responsibilities:

• Effectively run all store operations to meet or exceed sales & KPI targets, set clear sales goals, track performance, and evolve processes for continuous growth.
• Create and maintain colleague schedules to ensure proper coverage and productivity.
• Create a positive team culture through recruiting, training, and developing your team. Build a motivated, high-performing team to increase store success.
• Analyze sales data and financial reports to make quick, informed decisions, identifying opportunities operationally and commercially.
• Develop and implement strategies to meet and exceed sales targets.
• Attract, engage, and motivate customers using the latest visual merchandising techniques. Ensure merchandise displays are attractive and align with brand guidelines.
• Ensure teams deliver high levels of service to achieve a positive Net Promoter Score (NPS).
• Address customer inquiries, feedback, and complaints promptly and professionally.
• Drive customer loyalty programs and promotions to enhance engagement.
• Maintain compliance with company policies, procedures, and regulations.
• Monitor and control store expenses within budget.
• Ensure store compliance with health & safety regulations.

Role objectives and KPIs:

• Contribute to achieving or exceeding the store's monthly sales target.
• Drive KPIs such as Units, Conversion, ATV, UPT.
• Achieve upselling and cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure stock accuracy during audits.
• Complete mandatory training for all new colleagues.
• Meet or exceed employee satisfaction and engagement survey benchmarks.
• Control operational costs within the allocated budget.

Skills and Experience:

• Previous management experience in a fast-paced retail/customer-facing environment.
• Passionate about retail, with a good understanding of latest trends and competitors.
• Strong leadership skills with experience in coaching and developing teams.
• Excellent communication skills.
• Proven track record of managing and exceeding sales targets and KPIs.
• Experience in analyzing reports and making commercial decisions.
• Keen eye for detail and commerciality; visual merchandising experience is advantageous.
• Ability to promote JD Group values to stakeholders.

Benefits:

• Quarterly discretionary bonus schemes.
• 30% company discount on a wide range of products in-store and online.
• Exclusive deals and discounts via TELUS Health platform.
• Access to digital health and well-being services.
• Health cash plans.
• Internal development courses for personal and professional growth.
• Opportunities for apprenticeships and accredited qualifications (England only).
• Company Sick Pay scheme.
• Health Care Cover.
• Discounted gym memberships at JD Gyms.
• Life Assurance.
• Access to colleague networks and support initiatives.
• Volunteer opportunities through JD Foundation.
• Employer engagement forums for positive change.
• Incremental holiday allowance.