Store Manager - Millets

Millets; Penzance; On-site; GBP 25,000 - 35,000; Full time

Job summary

Millets is seeking a Store Manager to oversee daily operations in their Penzance location. The role includes driving sales performance, managing a motivated team, and ensuring exceptional customer service. Ideal candidates will possess strong leadership skills and the ability to achieve KPIs while fostering a positive team culture.

Benefits

Quarterly discretionary bonuses

30% discount across various brands

Health cash plans

Access to internal development courses

Discounted gym memberships

Qualifications

• Previous management experience in a retail/customer-facing environment.
• Strong leadership skills with experience in coaching and developing teams.
• Attention to detail and understanding of current trends.

Responsibilities

• Oversee daily operations and drive sales performance.
• Create positive team culture through recruitment and training.
• Manage customer loyalty programs to enhance engagement.

Skills

Leadership

Commercial Awareness

Visual Merchandising

Job description

Millets Outdoor - 0379 Penzance, 1-2 Market Jew Street, PENZANCE, Cornwall, United Kingdom Req #2046

Trading from 100 stores, Millets supplies a more casual outdoor customer who seeks value for money, providing for a wide range of recreational activities with an emphasis on exclusive brands, such as Peter Storm and Eurohike.

Role overview:

The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals.

Responsibilities:

1. Effectively run all store operations to meet or exceed sales & KPI targets, set clear sales goals, track performance, and evolve processes for continuous growth.
2. Create and maintain colleague schedules to ensure proper coverage and productivity.
3. Create a positive team culture through recruiting, training, and developing your team to build a motivated and high-performing team.
4. Analyze sales data and financial reports to make quick, informed decisions, identifying opportunities operationally and commercially.
5. Develop and implement strategies to meet and exceed sales targets.
6. Attract, engage, and motivate customers using the latest visual merchandising techniques, ensuring attractive merchandise displays aligned with brand guidelines.
7. Ensure your team delivers high levels of service to achieve a positive Net Promoter Score (NPS).
8. Address customer inquiries, feedback, and complaints promptly and professionally.
9. Drive customer loyalty programs and promotions to enhance engagement.
10. Maintain compliance with company policies, procedures, and regulatory requirements.
11. Monitor and control store expenses to stay within budget.
12. Ensure the store complies with health & safety regulations.

Role objectives and KPIs:

1. Contribute to achieving or exceeding the store's monthly sales target.
2. Drive KPIs including Units, Conversion, ATV, UPT.
3. Achieve upselling and cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure stock accuracy during store audits.
6. Complete mandatory training for all new colleagues.
7. Ensure employee satisfaction and engagement survey results meet or exceed company benchmarks.
8. Keep operational costs within the allocated budget.

Skills and Experience:

1. Previous management experience in a fast-paced retail/customer-facing environment.
2. Passionate about retail with a good understanding of current trends and competitors.
3. Strong leadership skills with experience in coaching and developing teams.
4. Proven track record of managing and exceeding sales targets and KPIs.
5. Experience in analyzing reports and making commercial decisions.
6. Attention to detail and commercial awareness; visual merchandising experience is a plus.
7. Promote JD Group values to stakeholders.

We offer our employees:

• Quarterly discretionary bonuses
• 30% store and online discount across various brands including JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors
• Exclusive deals and discounts through our benefits platform (TELUS Health)
• Access to digital health and well-being services
• Health cash plans
• Internal development courses and apprenticeships with nationally recognized qualifications
• Health care cover
• Discounted gym memberships at JD Gyms
• Life assurance
• Colleague networks and support initiatives
• Volunteer opportunities and contribution to JD Foundation
• Participation in employer engagement forums for positive change

Due to high application volumes, please note that if you don't hear back within two weeks, your application has been unsuccessful. Selected candidates will be contacted for an initial meeting, followed by an interview with the hiring manager. Thank you for your interest.