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Store Manager - Millets

JD GROUP

Aberdeen City

On-site

GBP 30,000 - 45,000

Full time

2 days ago
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Job summary

JD GROUP is seeking a motivated Store Manager to drive sales and manage a dynamic team in Aberdeen City. The role focuses on achieving operational excellence, delivering exceptional customer service, and fostering a vibrant team culture to meet and exceed business goals.

Benefits

Quarterly discretionary bonus schemes
30% company discount
Exclusive deals through online benefits platform
Health care coverage
Discounted gym memberships at JD Gyms

Qualifications

  • Previous management experience in fast-paced retail or customer-facing environments.
  • Proven track record of managing and exceeding sales targets and KPIs.

Responsibilities

  • Oversee daily operations and drive sales performance.
  • Create a positive team culture and manage colleague schedules.
  • Analyze sales data and implement strategies to meet targets.

Skills

Leadership
Communication
Retail Trends Understanding
Sales Management
Visual Merchandising

Job description

Role overview:

The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals.

Responsibilities:

  • Effectively run all store operations to meet or exceed sales & KPI targets, set clear sales goals, track performance, and evolve processes for continuous store growth.
  • Create and maintain colleague schedules to ensure proper coverage and productivity.
  • Create a positive team culture through recruiting, training, and developing your team. Build a motivated, high-performing team to increase store success.
  • Analyze sales data and financial reports to make quick, informed decisions, and respond to operational and commercial opportunities.
  • Develop and implement strategies to meet and exceed sales targets.
  • Attract, engage, and motivate customers using the latest visual merchandising techniques. Ensure merchandise displays are attractive and align with brand guidelines.
  • Ensure teams deliver high levels of service to achieve a positive Net Promoter Score (NPS).
  • Address customer inquiries, feedback, and complaints promptly and professionally.
  • Drive customer loyalty programs and promotions to enhance engagement.
  • Maintain compliance with company policies, procedures, and regulatory requirements.
  • Monitor and control store expenses to stay within budget.
  • Ensure the store complies with health & safety regulations.

Role objectives and KPIs:

  • Contribute to achieving or exceeding monthly sales targets.
  • Drive KPIs including Units, Conversion, ATV, UPT.
  • Achieve upselling or cross-selling targets.
  • Maintain a high Net Promoter Score.
  • Ensure stock accuracy during audits.
  • Complete mandatory training for all new colleagues.
  • Meet or exceed employee satisfaction and engagement survey benchmarks.
  • Keep operational costs within the allocated budget.

Skills and Experience:

  • Previous management experience in a fast-paced retail or customer-facing environment.
  • Passionate about retail with a good understanding of the latest trends and competitors.
  • Strong leadership skills with experience in coaching and developing teams.
  • Excellent communication skills.
  • Proven track record of managing and exceeding sales targets and KPIs.
  • Experience in analyzing reports and making commercial decisions.
  • Keen eye for detail and commerciality; visual merchandising experience is advantageous.
  • Ability to promote JD Group values internally and externally.

Benefits:

  • Quarterly discretionary bonus schemes.
  • 30% company discount on a wide range of products in-store and online.
  • Exclusive deals and discounts through our online benefits platform (TELUS Health).
  • Access to digital health and well-being services.
  • Health cash plans.
  • Internal development courses for personal and professional growth.
  • Opportunities for apprenticeships and accredited qualifications (England Only).
  • Company sick pay scheme.
  • Health care coverage.
  • Discounted gym memberships at JD Gyms.
  • Life assurance.
  • Access to colleague networks and support initiatives for positive change.
  • Opportunities to volunteer and contribute to JD Foundation.
  • Employer engagement forums.
  • Incremental holiday allowance.
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