Store Manager - Marlow

JIGSAW; Marlow; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Fantastic staff discount schemes

Generous uniform allowance

Bonus scheme

Life assurance

Pension

Access to the Retail Trust

Job summary

Jigsaw in Marlow is seeking a warm, passionate Store Manager to lead the team across the Marlow store (and the High Wycombe concession). This full‑time role is 40 hours per week, focusing on exceptional customer service, stock control, and delivering brand standards.

You'll recruit, train and motivate staff, build strong relationships with top customers, and work with the Regional Manager to meet KPIs and drive commercial excellence.

Qualifications

• Experience in team management required.
• Strong customer service attitude.
• Willingness to learn and adapt in a retail environment.
• Ability to inspire and lead a team to deliver results.

Responsibilities

• Build real connections with the local community and drive events to attract customers.
• Develop relationships with top customers to maintain brand engagement.
• Maintain omnichannel experience across Store, Tablet, One Stock and Click & Collect.
• Recruit, retain and develop staff to deliver outstanding customer service.
• Lead performance reviews and coach teams to improve skills and motivation.
• Ensure stock control and loss prevention are managed effectively.
• Manage payroll budget to support the sales plan and wages.
• Implement promotions and visual merchandising to brand standards.
• Monitor KPIs and identify development areas for store growth.

Skills

Experience in team management

Positivity

Passion for people

Willingness to learn

Inspire and lead

Customer service

Commercial acumen

Job description

By adopting the values of Style & Truth across the whole business - from recruitment to product - we safeguard the long term health of the brand and we create more than just fashion.

A bit about us

Founded in 1970, Jigsaw was the first premium fashion brand on the high street. Since then, the company has expanded worldwide to work with the finest mills, cutting edge photographers, up-and-coming models and renowned architects. But the search for the best in the industry never stops.

As our journey continues, we're looking for a warm, passionate, talented and friendly Store Manager to join our team in Marlow. You will be working 40 hours per week.

Please be aware that this role is a Multi-site position - meaning that if successful you will also be managing the Concession store in High Wycombe (John Lewis).

Here, you'll learn about Style & Truth: a set of values that sets us apart from the rest of the high street, a belief that everyone should feel empowered to embrace their own style, be true to themselves, and not slavishly follow the fashion world. This means putting style before trends and truth before hype.

This is a fabulous opportunity for someone who wants to start or resume a career in fashion - whether you've taken a career break, taken time to start or look after your family, or just have an interest in fashion - we want to hear from you!

Similarly, if you have any challenges or need any reasonable adjustments if offered an interview, please let us know and we can make sure the interview is right for you!

What you'll be doing

• Have a real connection with your local community driving local, relevant events and local initiatives to drive your store forwards through attracting a new customer and delighting our existing customer
• Develop a strong personal relationship with your stores top customers to maintain strong brand engagement
• Have an omnichannel mentality - Delight our customers through all our channels - Store, Tablet, One Stock and Click & Collect
• Attract, recruit & retain people with passion and an uncompromising commitment to delivering a fantastic experience for our customer
• Inspire the growth and development of your teams through regular performance reviews
• Create a culture of R&R to inspire and motivate your teams
• Managing stock levels and making key decisions about stock control to minimise loss, ensure the accuracy of the stock file
• Optimisation of in-store experience by ensuring team members are efficient in all operational tasks, utilising Brand Best Practice - driving an action led approach vs problem driven one.
• Effective management of your payroll budget to deliver wages to sales budget for your store
• Feel empowered to make brave decisions that deliver commercial excellence, Ensuring that promotions, sales and visual merchandising guides are carried out to brand standards
• Work with KPIs to evaluate the store's performance and identify development areas
• To ensure that the store complies with requirements in all areas of operational activity, policy and procedure with specific regard to stock and cash security
• To undertake any other reasonable duties identified by the Regional Manager

What we look for

• Experience in team management.
• Positivity and ready to take on anything.
• Someone who is passionate about putting people at the heart of all that we do - customers and our team.
• A willingness to learn, resourcefulness and someone who's looking for opportunities to learn more.
• The ability to inspire, motivate and lead a team
• A strong commitment to customer service and maintaining excellent store standards
• Commercial acumen

In return, some examples of our comprehensive benefits package include:

• Fantastic staff discount schemes - up to 50% (and 70% on 5 items per season)
• Generous seasonal uniform allowance
• Bonus scheme
• Life assurance
• Pension
• Access to the Retail Trust, our renowned industry benefits provider, for a whole host of resources, support and discounts

We are committed to equality of opportunity for all staff and applications are encouraged from individuals regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marriage and civil partnerships or pregnancy and maternity.