Store Manager - Canary Wharf

JIGSAW; Greater London; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Staff discount

Uniform allowance

Bonus scheme

Life assurance

Pension

Help@Hand benefits

Job summary

Jigsaw Canary Wharf is seeking a Store Manager to lead a high‑performing team and deliver exceptional customer service across all channels.

You will nurture strong relationships with top customers, drive local community initiatives, and uphold brand standards while managing stock and payroll to meet business targets.

Qualifications

• Experience in team management.
• Positivity and readiness to take on challenges.
• Passion for putting people at the heart of the business.
• Drive to learn and develop professionally.
• Ability to inspire, motivate and lead others.
• Strong commitment to customer service and store standards.
• Good commercial awareness.

Responsibilities

• Lead and develop store team to deliver an excellent customer experience.
• Drive local community events and initiatives to grow the store.
• Maintain omnichannel service across in-store, tablet, and collection channels.
• Recruit, retain and develop staff with a focus on customer service.
• Conduct regular performance reviews and coach the team.
• Manage stock levels and payroll to meet budget targets.
• Ensure promotions and visual merchandising meet brand standards.
• Monitor store KPIs and drive improvements.

Skills

Team leadership

Customer service excellence

Positive attitude

Willingness to learn

Inspire and lead a team

Commercial acumen

Job description

By adopting the values of Style & Truth across the whole business - from recruitment to product - we safeguard the long term health of the brand and we create more than just fashion.

A bit about us:

Founded in 1970, Jigsaw was the first premium fashion brand on the high street. Since then, the company has expanded worldwide to work with the finest mills, cutting edge photographers, up-and-coming models and renowned architects. But the search for the best in the industry never stops.

As our journey continues, we're looking for a warm, passionate, talented, and friendly Store Manager to join our Canary Wharf store on a full-time basis.

Here, you'll learn about Style & Truth: a set of values that sets us apart from the rest of the high street, a belief that everyone should feel empowered to embrace their own style, be true to themselves, and not slavishly follow the fashion world. This means putting style before trends and truth before hype.

This is a fabulous opportunity for someone who wants to start or resume a career in fashion - whether you've taken a career break, taken time to start or look after your family, or just have an interest in fashion - we want to hear from you!

Similarly, if you have any challenges or need any reasonable adjustments if offered an interview, please let us know and we can make sure the interview is right for you.

What you'll be doing

• Have a real connection with your local community driving local, relevant events and local initiatives to drive your store forwards through attracting a new customer and delighting our existing customer
• Develop a strong personal relationship with your stores top customers to maintain strong brand engagement
• Have an omnichannel mentality - Delight our customers through all our channels - Store, Tablet, One Stock and Click & Collect
• Attract, recruit & retain people with passion and an uncompromising commitment to delivering a fantastic experience for our customer
• Inspire the growth and development of your teams through regular performance reviews
• Create a culture of R&R to inspire and motivate your teams
• Managing stock levels and making key decisions about stock control to minimise loss, ensure the accuracy of the stock file
• Optimisation of in-store experience by ensuring team members are efficient in all operational tasks, utilising Brand Best Practice - driving an action led approach vs problem driven one.
• Effective management of your payroll budget to deliver wages to sales budget for your store
• Feel empowered to make brave decisions that deliver commercial excellence, ensuring that promotions, sales and visual merchandising guides are carried out to brand standards
• Work with KPIs to evaluate the store's performance and identify development areas
• To ensure that the store complies with requirements in all areas of operational activity, policy and procedure with specific regard to stock and cash security
• To undertake any other reasonable duties identified by the Regional Manager

What we look for

• Experience in team management.
• Positivity and ready to take on anything.
• Someone who is passionate about putting people at the heart of all that we do - customers and our team.
• A willingness to learn, resourcefulness and someone who's looking for opportunities to learn more.
• The ability to inspire, motivate and lead a team
• A strong commitment to customer service and maintaining excellent store standards
• Commercial acumen

In return, some examples of our comprehensive benefits package include:

• Fantastic staff discount schemes - up to 50% (and 70% on 5 items per season)
• Generous seasonal uniform allowance
• Bonus scheme
• Life assurance
• Pension
• Access to the Unum/Help@Hand, our renowned industry benefits provider, for a whole host of resources, support, and discounts.

We are committed to equality of opportunity for all staff and applications are encouraged from individuals regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marriage.