Store Manager (London Area)

ARNE; Greater London; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Bonus schemes

Life assurance 5x salary

Staff discount & uniform allowance

Birthday off

Holidays up to 36 days

Cycle to Work Scheme

Tech Scheme

Job summary

ARNE is seeking a Store Manager for our London location to lead store operations, drive sales and deliver exceptional customer experiences. You will manage a high-performing team, merchandise strategically and ensure outstanding service in a fast-paced fashion retail environment.

Reporting to the Area Manager, you will collaborate with Head Office on policies and promotions, while fostering a positive, results-driven store culture and customer-centric approach.

Qualifications

• Proven experience as a Store Manager in retail.
• Strong leadership and team development能力.
• Excellent customer service and communication skills.
• Analytical and problem-solving abilities.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Passion for fashion and current industry trends.

Responsibilities

• Oversee daily store operations, including scheduling, inventory control and customer service.
• Drive sales through effective merchandising and promotional strategies.
• Lead, motivate and develop a high-performing team.
• Ensure exceptional customer service and promptly address queries/complaints.
• Maintain store standards: visual merchandising, cleanliness and stock management.
• Monitor sales and customer feedback to identify improvement opportunities.
• Conduct staff meetings and training to promote customer service ethos.
• Collaborate with Head Office to implement company policies and procedures.
• Foster teamwork and open communication within the store.

Skills

Store management

Leadership

Customer service

Communication

Analytical thinking

Fashion knowledge

Flexibility

Job description

ARNE's retail vision is to redefine what shopping feels like. Every space we create embodies our ‘less is more' approach, understated yet elevated, blending minimal, high-quality products with a store environment that's anything but average. We're challenging the traditional retail model and setting a new standard where exceptional design, accessible pricing and meaningful customer experiences sit side by side.

Following the incredible success of our flagship store at Liverpool ONE, we're continuing our exciting retail journey with the launch of a brand-new store in London.

As part of this, we are looking for an ambitious and driven Store Manager to join our team and play a key role in bringing the ARNE experience to life in our new location.

Reporting to our Area Manager you'll be responsible for overseeing the daily operations of the store, driving an exceptional customer experience, leading a high performing team and achieving financial and operational targets. You will play a vital role in driving sales and engaging customers with our products.

If you're passionate about fashion, love delivering exceptional customer experiences, and want to be part of a brand that's redefining retail, this is your opportunity to make an impact and help shape the future of ARNE.

Requirements

• Oversee the daily operations of the store, including team schedules, inventory control, and customer service
• Drive sales performance and achieve store targets through effective merchandising and promotional strategies
• Lead, motivate, and develop a high-performing team, ensuring a positive working environment
• Ensure exceptional customer service levels are maintained at all times, addressing customer queries and complaints promptly
• Maintain store standards, including visual merchandising, cleanliness, and efficient stock management
• Monitor and analyse sales performance and customer feedback to identify opportunities for improvement
• Conduct regular staff meetings and training sessions to promote a strong customer service ethos
• Collaborate with the Head Office to implement company policies and procedures, ensuring compliance
• Foster a culture of teamwork and open communication within the store team
• Any other ad hoc duties as required

Essential Experience And Skills

• Proven experience as a Store Manager within the retail industry
• Strong leadership skills with the ability to motivate and develop a team
• Excellent customer service and communication skills
• Strong analytical and problem-solving abilities
• Ability to work in a fast-paced environment and handle multiple tasks effectively
• A passion for fashion with an excellent understanding of current industry trends
• Availability to work flexible hours, including weekends and bank holidays

Benefits

• We are proud to be recognised as a Medium sized Sunday Times Best Place to Work two years in a row
• 32 Days Holiday (including Bank Holidays) + your Birthday off
• Holidays increasing up to 36 days with service
• Generous staff discount & uniform allowance
• Annual and quarterly bonus schemes based on company performance
• Life assurance paying 5x annual salary from day one
• Discounted marketplace with money off/cash back from 100's of places
• Employee Assistance Programme
• Cycle to Work Scheme
• Tech Scheme

ARNE are an equal opportunities employer. We believe that diverse people bring different skills and are committed to ensuring our business support the needs of potential colleagues from Ethnic Minority backgrounds and colleagues who may be disabled or neurodiverse. We are committed creating a great place to work through diversity and inclusivity and we strongly encourage applications from candidates from all backgrounds to join our growing team.