Store Manager London

Horace; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading retail brand in London is seeking a Store Manager for their Covent Garden store. You will lead and mentor a dynamic team, manage store performance metrics, and ensure a memorable customer experience. The ideal candidate has a background in retail management and exemplifies strong leadership qualities. A competitive salary and growth opportunities within the company are provided.

Benefits

Competitive salary

Benefits aligned with French team

Growth potential

Leading your own team in the UK

Qualifications

• Experience as a Manager in a retail environment.
• Ability to work independently with natural leadership skills.
• Flexibility to manage both team and store performance under pressure.

Responsibilities

• Act as the British Ambassador for the brand.
• Coach and mentor the in-store team.
• Manage daily store operations and inventory.
• Collaborate with other store managers to share insights.

Skills

Leadership

Interpersonal skills

Sales performance management

Problem-solving

Customer experience enhancement

Flexibility in working hours

Brand knowledge

Job description

What’s Horace?

Founded in 2016, Horace has transformed the market, doing things differently : more digital, more retail, faster, more open. In short, different from anything else out there. Horace is a leader in France, #1 in men's facials, and is expanding in the UK, USA and China. Horace is looking for a Store Manager for our Covent Garden store !

What will you be responsible for?

You’ll effectively be Horace’s British Ambassador, coaching and mentoring the in-store team, as well as:

- Inspiring, educating and making customers happy by showing your first-class expertise in our products

- Managing and building the store’s overall performance, by monitoring team and store activity (KPIs: sales, sales index, average basket size, conversion rate)

- Creating a positive environment for your team, leading them by example and helping them to improve and grow

- Flexing your communications skills: you’ll be constantly collaborating and sharing insights with other store managers, and resolving issues quickly if/when they appear

- Efficiently managing the day-to-day running of the store’s operations and inventory

- Keeping your store looking good and feeling great throughout the day

- Getting involved in employee training and induction with the program that’s been put together by the Retail team.

What skills are we looking for?

- You’re already an open, experienced, friendly Manager, and you know how work independently

- You’ve got natural leadership and interpersonal skills and you know how to support your team and get the best out of them

- You can address the needs of the business with your team's performance, hitting KPIs like sales, sales index, ABV, CVR

- You’re great under pressure, and always able to take a step back to find solutions, especially when for your customers

- You love to create an unforgettable experience for customers and know how important the details are

- You roll up your sleeves and get down to business when necessary

- You're flexible with your hours, evenings and weekends

- You know our brand - understanding or speaking French would be useful

The good stuff:

Horace is a diverse, inclusive and forward-thinking brand. Our flexible and supportive working culture provides a place for innovative thinking, and we value entrepreneurial, boundary-pushing, out-of-the-box thinking to make the Horace experience the best in London! Plus:

- Competitive salary

- Benefits that equal the French team

- Growth potential

- Leading your own team in the UK

3 steps to Horace heaven:

- 1st screening with our Talent acquisition team, to get to know you better and understand your career plan

- 2nd interview with our Retail Director, who’ll tell you more about the position and answer your questions

- 3rd interview with our Chief commercial & Marketing Officer, to explain our way of working and see if it matches your profile

Offers usually follow within 48 hours