Store Manager | London

Blank Street; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A growing hospitality brand in London seeks a Store Manager to lead a team of Baristas. The role focuses on maintaining high standards of service, fostering customer relationships, and ensuring quality product execution. Candidates should have a strong leadership background in hospitality with a passion for community engagement and specialty coffee. This full-time position offers competitive benefits and opportunities to make a local impact.

Benefits

Private health and dental insurance

25 days paid annual leave + an additional pay day

Salary sacrifice scheme for cycling to work

Access to free fitness classes

Great culture with regular team events

Qualifications

• 1+ years of experience leading operations in high-growth hospitality/consumer brands.
• Track record scaling and managing hospitality teams.
• Track record managing inventory and supply chain ordering.
• Deep knowledge and interest in specialty coffee.

Responsibilities

• Help hire and support a cohesive team of Baristas.
• Ensure baristas deliver on company goals while maintaining standards.
• Develop ties with neighborhood businesses to grow brand loyalty.
• Manage schedules and timeliness of the team.
• Maintain health standards and product quality.

Skills

Leadership

Customer Service

Communication Skills

Organizational Skills

Operational Management

Team Motivation

Job description

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.

Like the sound of this? Keep reading.

Start Something Extraordinary…

Baristas at Blank Street must be able to work independently, while also thriving in a team environment. The right person for this role is a proven people-person, taking pride in giving amazing service experiences. You are customer-centric and believe in serving a carefully curated menu with passion and precision, making every effort to give your customers exactly what they need, every day, in their way.

Our Values

• DREAM BIG: We embrace new possibilities and perspectives that go beyond the expected.
• START SMALL: We don’t wait for great things to happen - we take small steps that move us forward every day.
• MAKE SOMEONE’S DAY: We live to create moments of joy.
• MOVE AS ONE: We build better when we build together because the best customer experiences takes a team.

What's Brewing...

As a Store Manager at Blank Street, your primary responsibility will be to build a world-class business and team within your neighborhood across many verticals. You must be able to work independently, while also thriving in a team environment. We’re looking for dynamic leaders that will motivate and inspire our teams in the Cafes to fulfill and represent Blank Street’s goals and vision. We want our team to become part of the community’s infrastructure, serving customers with passion, care, and precision.

The right person for this role is a proven operator who takes pride in giving amazing hospitality experiences and influencing their team to do the same. You thrive for opportunities to serve your community and make a big local impact. You are customer centric and believe in quality product through flawless execution. You empower your team to give customers exactly what they need, every day, in their way. You excel in high growth environments, thrive under pressure, are highly organised, and can handle competing priorities.

What you'll own

• Help hire and support a cohesive team of Baristas aspiring to be future General Managers
• Ensure our baristas are working towards delivering on our company goals while maintaining our cultural standards
• Develop meaningful ties with neighbourhood businesses and people to help grow local brand loyalty and goodwill
• Manage schedules and timeliness of the team
• Learn and adhere to our product, service and brand training playbooks
• Ensures all proper measures are in place to achieve the correct handling of product to retain its freshness and quality with both food and beverage
• Implement and maintain systems to avoid wastage of product with both food and beverage, following and adjusting par levels where needed in line with business peaks and lows
• Maintains health standards at all times
• Accurately measure and report end-of-day KPIs, inventory counts, and incoming/outgoing transfers between commissary supplies and the carts under your management
• Assist the management team in creating and implementing strategies to grow our loyal customer base
• Own the underlying P&L of each individual store under your management. Constantly diagnose areas of improvement and come up with creative solutions to drive better performance.
  
  

Who are you

• 1+ years of experience leading operations in high-growth hospitality/consumer brands
• Track record scaling and managing hospitality teams
• Track record managing inventory and supply chain ordering
• Highly effective interpersonal and communication skills
• Hands-on and highly action-oriented
• Excellent organisational skills and ability to perform under pressure and time constraints
• Deep knowledge and interest in specialty coffee
• Private health and dental insurance
• 25 days of paid annual leave (on top of bank holidays), along with an additional pay day a year 'to start something extraordinary' and pursue a passion
• A salary sacrifice scheme to spend to cycle to work, bike subscriptions, and pension
• Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more! ️
• Access to 1Rebel off peak classes at the sites near our office, for free!
• Great culture with regular team events

Job Type: Full-time

Schedule:

• Weekend availability

Ability to commute/relocate:

• London, UK: reliably commute or plan to relocate before starting work (required)
• United Kingdom

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