Store Manager - London

CO-OP; England; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading co-operative retailer in the UK seeks a Store Manager to lead a team across multiple locations. This role is crucial for delivering an exceptional customer experience and driving sales. Candidates should possess strong problem-solving skills, team guidance experience, and effective communication abilities. The position offers competitive compensation and diverse benefits including discounts, a pension plan, and generous holiday allowances.

Benefits

30% off Co-op branded products

Pension with up to 10% employer contributions

Wagestream app

Cycle to work scheme

Coaching and training

Annual bonus based on performance

Generous holiday allowance

Qualifications

• Experience guiding and developing a team in a busy, service-focused environment.
• Ability to understand and analyze commercial information.
• Willingness to support the team with delivery of store activities.

Responsibilities

• Empower your team to deliver great service to customers.
• Build an inclusive culture where everyone can share their views.
• Manage and optimize store's commercial performance.

Skills

Resilience

Problem solving

Commercial analysis

Team guidance

Communication skills

Job description

About Co-op

At Co-op, we're proud to do things a different way. As one of the world's largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we've had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities.

Role Overview

As a Store Manager at Co-op, you'll lead your team and make sure everyone works together to deliver a great in-store experience for our customers. You'll lead a large team of Store Managers across around 20 stores. You'll inspire your team to deliver a great customer experience, drive sales, and contribute to their communities. This role is about more than managing stores – you'll help to bring our strategies to life through exciting projects and programmes. With plenty of support and the freedom to develop, this is a great opportunity to grow your career in retail.

Responsibilities

• Empower your team to deliver great service and promote the Co-op difference to customers and members.
• Build an inclusive culture where everyone can speak up and share their views.
• Develop your team through regular performance conversations to help them reach their potential.
• Ensure the store is safe, legal and operational.
• Manage and optimise the store's commercial performance, recruit new team members and manage HR processes.

Qualifications

• Resilience and great problem solving skills.
• The ability to understand and analyse commercial information.
• Willingness to roll up your sleeves and support the team with delivery of store activities.
• Experience guiding and developing a team in a busy, service‑focused environment.
• Good communication skills and the ability to coach, motivate and inspire your team.

Benefits

• Colleague member discount: 30% off Co-op branded products and 10% off other brands available in-store.
• A pension with up to 10% employer contributions.
• Wagestream app – giving access to a percentage of your pay as you earn it.
• Cycle to work scheme.
• Coaching and training to support your career development.
• Competitive salary and great benefits package including an annual bonus (based on personal and business performance).
• Generous holiday allowance of 36 days including bank holidays (rising with service).
• Services to support your physical, mental and financial wellbeing.

Success profile

Driving Innovation, Forging Relationships, Co-operation, Inspirational Communication, Supporting Change, Speaking Up.

EEO Statement

We're actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.