Store Manager - Litchfield

New Look; Lichfield; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established fashion brand is seeking a dynamic Store Manager to lead their Lichfield team. In this engaging role, you will inspire a team of fashion enthusiasts to deliver exceptional customer experiences. Your leadership will shape the shopping journey, driving results through collaboration and a customer-centric approach. With a focus on team development and exceeding KPIs, this position offers the chance to make a significant impact in a vibrant retail environment. Join a forward-thinking company that values inclusion, diversity, and personal growth, while enjoying generous perks and benefits.

Benefits

40% staff discount

Performance-related bonus

Contributory pension scheme

Healthcare cash plan

Cycle2Work scheme

Enhanced family leave policies

Access to discounts from retailers

Free workout classes

Qualifications

• Previous store or deputy management experience is essential.
• Proven track record of leading and managing a team effectively.

Responsibilities

• Lead your team to create a customer-obsessed atmosphere.
• Accountable for store performance and KPI achievements.

Skills

Team Leadership

Customer Service

Commercial Acumen

Communication Skills

Organizational Skills

Job description

We're the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK.

By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other.

From our first store in the 1960s, a little Taunton shop with great clothes and even better prices, to an omni-channel business serving millions of customers... we're New Look.

Our purpose is always to inspire That New Look Feeling and we believe that starts with us. Our values motivate us every day: we play to win, we're customer-obsessed and we work as one.

It's a busy and exciting time for the brand and we're on the hunt for a Store Manager to join our growing Litchfield team.

The Store:

As our Litchfield Store Manager you will lead and inspire a team to deliver great results through your commerciality, collaboration, resilience and being customer obsessed.

You'll have the opportunity to make a significant impact on our customers' shopping experience. Take the reins, inspire a team of fashion enthusiasts, and create an unforgettable shopping journey. Don't miss this chance to shape the future of fashion.

The Role:

In your high street store you will lead your team to create a customer obsessed atmosphere. You will be genuine in your delivery of a shopping experience that helps our customers express their individuality, personality and unique style through fashion. You will create and lead a team who support one another and deliver results... whilst having fun along the way!

You will be fully accountable for your store performance, by working alongside your Territory Leader to continually identify opportunities which will impact KPI's, customer service, team development and overall sales - so that we are playing to win!

About you:

• You have previous store/deputy management experience
• You have a track record of effectively leading and managing a team
• You identify yourself as a New Look brand adorer
• You have a history of delivering and exceeding KPI's and key objectives
• Commercial acumen
• Excellent communication and interpersonal skills to engage with customers and provide exceptional service.
• Exceptional organizational skills to handle inventory management, stock control, and order replenishment efficiently.

Why New Look?

Being part of the New Look Team means you get access to a great range of benefits & perks ...

You'll *love* our generous staff discount - 40% off for you and a loved one, and 25% off for up to 12 friends and family members!

Get special access to hundreds of discounts from top retailers and gyms, along with free workout classes, on our rewards platform Runway.

Plan for your retirement while you work with our contributory private pension scheme.

We're all about celebrating our success, so we have a performance-related retail management bonus scheme.

Our family-friendly policies include enhanced maternity, paternity and adoption leave, and shared parental leave.

Claim money back towards the cost of medical care that you pay for yourself and your children with our healthcare cash plan, paid for by us.

Do your bit for the environment and save money with our Cycle2Work scheme.

All employees are covered by our life assurance policy from day one.

We're proud to partner with the Retail Trust and Fashion & Textile Children's Trust.

Please note - these benefits and perks are non-contractual and may be changed from time to time.

We care about you and the planet and believe fashion should be a force for positive change. We celebrate inclusion and diversity in everything we do. We're proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values.

We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals.

We pride ourselves on being a flexible employer, our colleagues work a range of patterns. If you have a specific pattern in mind, we're keen to discuss this with you in line with the output needed for the role.

Please ensure that your CV is in simple format e.g. Microsoft Word when applying to ensure a smooth application process.