Store Manager - Letchworth

New Look Group; Letchworth; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading fashion brand is seeking a Store Manager for their Letchworth location. The role involves leading a team to enhance customer experience and drive sales, fostering a customer-obsessed environment. Ideal candidates will have management experience and a passion for retail, with opportunities for personal growth and a range of benefits.

Benefits

40% staff discount for you and a loved one

Access to discounts from top retailers and gyms

Private pension scheme

Performance-related retail management bonus

Family-friendly policies

Healthcare cash plan

Cycle2Work scheme

Life assurance coverage from day one

Qualifications

• Previous store or deputy management experience.
• Proven track record of leading and managing a team effectively.
• History of exceeding KPIs and objectives.

Responsibilities

• Lead and inspire a team to deliver great results.
• Create a customer-obsessed atmosphere in the store.
• Accountable for store performance and KPIs.

Skills

Leadership

Communication

Commercial Acumen

Team Management

Customer Service

Job description

We’re the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app, and over 300 stores in the UK.

By living our values — we play to win, customer obsessed, we are one, and it starts with me — we deliver That New Look Feeling for our customers and each other.

From our first store in the 1960s, a small Taunton shop with great clothes and better prices, to an omni-channel business serving millions — we're New Look.

Our purpose is to inspire That New Look Feeling, and we believe that starts with us. Our values motivate us every day: we play to win, we’re customer-obsessed, and we work as one.

It's an exciting time for the brand, and we’re looking for a Store Manager to join our growing Letchworth team.

The Store:

As our Letchworth Store Manager, you will lead and inspire a team to deliver great results through your commerciality, collaboration, resilience, and being customer-obsessed.

You will have the opportunity to significantly impact our customers' shopping experience. Take the reins, motivate a team of fashion enthusiasts, and create an unforgettable shopping journey. Don't miss this chance to shape the future of fashion.

The Role:

In your high street store, you will lead your team to create a customer-obsessed atmosphere. You will deliver a shopping experience that helps our customers express their individuality, personality, and style through fashion. You will support and develop your team to deliver results while having fun!

You will be fully accountable for your store’s performance, working alongside your Territory Leader to identify opportunities impacting KPIs, customer service, team development, and sales — ensuring we are playing to win!

As a store manager, you will foster a customer-obsessed environment prioritising excellent service and unique shopping experiences. Your genuine approach will help customers express their individuality, making each visit memorable.

About you:

• You have previous store or deputy management experience.
• You have a proven track record of leading and managing a team effectively.
• You are a dedicated New Look brand supporter.
• You have a history of exceeding KPIs and objectives.
• You possess commercial acumen.
• You have excellent communication and interpersonal skills.
• You are highly organised, capable of managing inventory, stock control, and replenishment efficiently.

Why New Look?

The amazing people and fashion are just some reasons to love working here. We focus on development, offering training to support your growth so you can reach your goals. Being part of the team grants access to numerous benefits and perks.

Benefits include:

• 40% staff discount for you and a loved one, and 25% for up to 12 friends and family.
• Access to discounts from top retailers and gyms via our rewards platform Runway.
• Private pension scheme to plan for your future.
• Performance-related retail management bonus scheme.
• Family-friendly policies, including enhanced leave options.
• Healthcare cash plan to claim back medical expenses.
• Cycle2Work scheme to promote eco-friendly commuting.
• Life assurance coverage from day one.

Please note these benefits are non-contractual and subject to change.

Apply now to learn more!

We care about you and the planet, believing fashion should be a positive force. We celebrate inclusion and diversity and are proud of our inclusive culture and talented team members who embody our shared values.

We offer flexible working patterns and are happy to discuss your preferences to meet role requirements.

When applying, please ensure your CV is in a simple format, such as Microsoft Word, for smooth processing.