Store Manager - Lead Teams, Drive Growth & Customer Delight

Costa Coffee; Ely; On-site; GBP 33,000 - 41,000; Full time

Benefits offered by this job

Coca-Cola share scheme

Discount on food & drinks

Pension matched 10%

£10,000 incentive bonus

Job summary

Costa Coffee in Ely is seeking a Store Manager to lead store performance, customer service and team development. You’ll own sales, profitability and routines to deliver great guest experiences in a busy Costa store.

The role includes management of teams, leading service culture, driving NPS and community engagement, with a competitive salary up to £37,000 per annum and a strong benefits package.

Qualifications

• Leadership experience managing and developing teams.
• Focus on customer service excellence and store performance.
• Ability to drive sales and profitability.

Responsibilities

• Lead daily store operations and guest service to meet targets.
• Coach and develop team members to deliver Costa standards.
• Manage inventory, visuals and store compliance.
• Collaborate with local community and drive customer engagement.

Skills

Store leadership

Job description

Costa Coffee in Ely is seeking a Store Manager to lead store performance, customer service and team development. You’ll own sales, profitability and routines to deliver great guest experiences in a busy Costa store.

The role includes management of teams, leading service culture, driving NPS and community engagement, with a competitive salary up to £37,000 per annum and a strong benefits package.