Store Manager: Lead Sales, Service & Community

Lush; St Albans; On-site; GBP 30,000 - 37,000; Full time

Benefits offered by this job

Holiday allowance

50% discount on Lush products and spa

Discretionary and profit-based bonus

Pension scheme

Birthday day off

Cycle to work scheme

Rail/bus discount

Employee assistance programme

Parental leave - 6 months

Enhanced paternity leave

Flexible Working

Employee ownership

Community Networks access

Gender affirming care

Job summary

Lush in St Albans is seeking a Store Manager to lead a busy retail team and deliver exceptional customer experiences. You will drive sales, manage stock, and create a welcoming shop environment that reflects the brand’s values and community focus.

The role offers 32-40 hours per week with living wage commitments and comprehensive store-side support to grow the business and develop your team.

Qualifications

• Deliver exceptional customer service and guest experiences.
• Lead and support a store team to hit targets.
• Maintain a positive and effective work environment.

Responsibilities

• Lead and inspire your team to deliver exceptional customer experiences, fostering a welcoming and vibrant shop floor.
• Drive sales growth by analysing key business metrics, setting targets, and maximising sales through events, parties, and outreach initiatives.
• Ensure the shop is well-stocked, visually appealing, and product displays are adjusted to reflect current sales trends and seasonal changes.
• Manage the shop’s financials, controlling staffing, operational costs, and stock levels to maintain a healthy retail margin.
• Recruit, train, and develop a diverse and talented team, ensuring they are well-prepared to meet sales and service goals.
• Foster a positive work environment through effective communication, regular team check-ins, and promoting work-life balance.
• Plan and implement in-store and external events, collaborating with the PR team to enhance the shop's visibility and attract new customers.
• Ensure the shop operates within established Lush guidelines, creating internal processes where necessary to suit your shop's unique needs.
• Promote safety and well-being within the team, ensuring a secure work environment and access to support resources.
• Monitor sales trends and local customer needs, adjusting opening hours and staffing levels to maximise trading opportunities

Skills

Customer Service

Management

Teamwork

Communication

Job description

Lush in St Albans is seeking a Store Manager to lead a busy retail team and deliver exceptional customer experiences. You will drive sales, manage stock, and create a welcoming shop environment that reflects the brand’s values and community focus.

The role offers 32-40 hours per week with living wage commitments and comprehensive store-side support to grow the business and develop your team.