Store Manager: Lead a High-Impact, People-First Team

Card Factory; Watford; On-site; GBP 30,000 - 38,000; Full time

Job summary

Card Factory in Watford is seeking a Store Manager to lead a motivated team and shape a positive store culture. You’ll coach, motivate, and use data to keep performance on track, delivering excellent customer service and smooth store operations.

You’ll partner with District and Regional Managers to drive sales, merchandising standards, and payroll accuracy, while developing your people and creating a welcoming shopping environment for customers and colleagues alike.

Qualifications

• Leadership experience—you’ve led teams and know how to bring out their best.
• Inspiring presence—you lead by example and build a high-performing culture.
• People-first mindset—you coach, support, and help others grow.
• Strong communicator—you listen, speak clearly, and bring people together.
• Tech-savvy—you’re comfortable using systems to support daily tasks.
• Calm and adaptable—you stay focused and flexible under pressure.

Responsibilities

• Lead and coach store team to deliver excellent customer service and store performance.
• Own recruitment, coaching, merchandising, and payroll to drive day-to-day operations.
• Collaborate with District and Regional Managers to drive improvements and celebrate successes.

Skills

Leadership

Inspiring presence

People-first mindset

Strong communication

Tech-savvy

Calm under pressure

Job description

Card Factory in Watford is seeking a Store Manager to lead a motivated team and shape a positive store culture. You’ll coach, motivate, and use data to keep performance on track, delivering excellent customer service and smooth store operations.

You’ll partner with District and Regional Managers to drive sales, merchandising standards, and payroll accuracy, while developing your people and creating a welcoming shopping environment for customers and colleagues alike.