Store Manager (LDN Designer Outlet - Wembley Park)

Columbia Sportswear Company; Wembley; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading outdoor apparel company is seeking a Store Manager for its London (Wembley Park) store. The ideal candidate will lead the team, drive performance, and create an engaging retail experience for customers. Responsibilities include coaching staff, managing store operations, and ensuring excellent customer service. Candidates should have at least 2 years of retail management experience, strong communication skills, and a passion for the outdoors. This position offers significant product discounts and opportunities for personal development.

Benefits

Significant discounts on products

Unlimited access to LinkedIn Learning

In-house training courses

DEI initiatives for involvement

Qualifications

• At least 2 years of store management experience in retail or customer-focused environment.
• Fluent in English; additional European languages are a strong asset.
• Thrive in a team environment, building strong relationships with employees and customers.
• Passion for helping others succeed, mentoring, training, and inspiring your team.
• Comfortable analyzing data and solving problems.
• Energetic, resilient, and results-driven.
• Enjoy sharing enthusiasm for outdoor activities.
• Able to work a flexible schedule including weekends and holidays.

Responsibilities

• Be a visible and approachable leader on the shop floor.
• Recruit, train, and grow talent while fostering accountability.
• Set clear targets and motivate the team using data insights.
• Manage your store's P&L and make informed commercial decisions.
• Ensure consistent, high-quality customer interactions.
• Oversee daily operations and optimize staffing.
• Implement brand-right merchandising standards.
• Build trust and collaboration within the team.
• Represent the brand in a multicultural context.

Skills

Leadership experience

Strong communication skills

Coaching & development skills

Strategic thinker

Motivated by challenges

Adaptability & flexibility

People-first mindset

Job description

Overview

Are you a hands-on leader who thrives on the shop floor, connects with people, drives results, and develops talent? We’re looking for a Store Manager to lead the Columbia store in London (Wembley Park), England, creating an inspiring, high-energy retail experience for customers and team members. Store Managers lead from the front, coaching their team by example, cultivating a high-performance culture, and using business acumen to drive commercial success. You will be a key player in our European Retail Team, working with peers across nine countries in a brand that champions innovation, customer connection, and outdoor passion.

Responsibilities

• Lead from the front: Be a visible and approachable leader on the shop floor, setting the tone for service excellence and team engagement.
• Build and develop your team: Recruit, train, and grow talent, fostering a culture of coaching, accountability, and progression.
• Drive performance with purpose: Set clear targets, motivate your team, and use data insights to steer actions and boost store KPIs.
• Own your business: Manage your store’s P&L, make informed commercial decisions, and address opportunities to improve profitability.
• Deliver premium service: Champion customer experience by ensuring consistent, high-quality interactions aligned with service standards.
• Plan and operate efficiently: Oversee daily operations, optimize staffing, and ensure smooth store processes.
• Elevate visual impact: Implement and maintain brand-right merchandising standards that bring product stories to life.
• Cultivate a strong team culture: Build trust and collaboration while creating a safe, empowering environment for growth.
• Collaborate with the broader organization: Represent the brand within a multicultural European context and contribute to a high-performing retail team.

Qualifications

• Leadership experience: At least 2 years of store management experience, leading a team in retail or a customer-focused environment.
• Strong communication skills: Fluent in English; additional European languages are a strong asset.
• People-first mindset: Thrive in a team environment, building strong relationships with employees and customers.
• Coaching & development skills: Passion for helping others succeed, mentoring, training, and inspiring your team to reach their potential.
• Strategic thinker: Comfortable analyzing data, solving problems, and making decisions to improve store performance.
• Motivated by challenges: Energetic, resilient, and results-driven.
• Passion for the outdoors: Enjoy sharing enthusiasm for outdoor activities.
• Adaptability & flexibility: Able to work a flexible schedule, including weekends and holidays.

About the Company

At Columbia Sportswear, we are passionate about the outdoors. Our gear is available worldwide, and we are proud to be based in the Pacific Northwest. Our culture emphasizes continuous improvement and growth across our team of 700+ across 13 European countries with an omnichannel approach that integrates in-store and online experiences.

Perks & Benefits

• Significant discounts on Columbia and Sorel products.
• Unlimited access to LinkedIn Learning.
• In-house training courses (feedback, leadership, Insights®).
• DEI initiatives to strengthen involvement around these themes.