Store Manager Ipswich

TN United Kingdom; Ipswich; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager to lead a motivated team in delivering exceptional customer experiences. In this pivotal role, you will inspire your team to excel in a fast-paced environment, ensuring that customer satisfaction is at the forefront of every decision. You will be responsible for managing budgets and performance, utilizing data to enhance store operations. Join a forward-thinking company that values diversity and inclusion, and offers a comprehensive reward package to support you and your loved ones. This is your chance to make a significant impact in a thriving retail environment.

Benefits

Comprehensive reward package

Support for personal development

Inclusive company culture

Qualifications

• Experience managing a team with passion and drive.
• Experience delivering first-class customer experiences.

Responsibilities

• Lead and inspire a team of 5 to 15 employees.
• Drive revenue growth and improve store efficiency.

Skills

Team Management

Customer Experience

Budget Management

Data Analysis

Communication Skills

Job description

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Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The role: Store Manager

As a Store Manager, you'll bring our core values to life through your team of 5 to 15 employees. Retail excellence will be the standard encouraged daily, in everything you do. With every decision you make and direction you set, you will put the customer at the heart of your thinking.

You will create a successful, motivated, and engaged team through leading, coaching, and inspiring. You will encourage team members to love the job they do. Making every day better for our customers through personal experiences that count. Travel is a requirement of the role for store visits and wider team meetings.

The must-haves

• Experience working in a fast-paced environment, not necessarily Retail.
• Experience managing a team with passion and drive, with full accountability for your team’s performance.
• Experience of Budgets and Profit and Loss responsibility.
• Experience delivering first-class customer experiences through a highly engaged team.
• Experience delivering regular, consistent, and effective reviews and demonstrating effective coaching behaviors.
• Experience working towards targets and driving opportunities to grow revenue.
• Experience using data inputs (footfall, matrix hours, trading hours, employee contracted hours) to improve efficiency and deliver store rotas effectively and timely.

The other qualities we're looking for

• Strong communication and listening skills.
• The ability to adapt to business needs.
• Experience in using systems and following processes.
• Experience adhering to key compliance requirements related to standards, Health & Safety, cash management, security, stock management, FCA compliance, refunds, and discounts.

What's in it for you

Our goal is to celebrate our people, their lives, and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each day. We believe that a more inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a comprehensive reward package with benefits and additional options to support you and your loved ones, ensuring you're covered for whatever life throws your way.