Store Manager - Hounslow

Pandora; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading jewellery brand seeks a proactive and results-driven store manager for its London location. The ideal candidate will lead a high-performing team, focusing on achieving sales targets and enhancing customer experiences. This role offers a competitive salary, monthly bonuses, and generous employee discounts along with a supportive work environment.

Benefits

Competitive salary

Monthly bonus of 10%

Generous employee discount

Annual jewellery uniform allowance

Access to online benefits platform

Qualifications

• Prior experience with a leading brand and/or desirable consumer product retailing is preferred.
• Proven experience in driving sales and profitability in store.
• A passion for driving a culture of exemplary customer service.

Responsibilities

• Support and motivate the in-store team on a day-to-day basis to achieve targets.
• Manage the assistant manager and a team of supervisors.
• Ensure the store's successful commercial execution.

Skills

Leadership

Customer service

Sales proficiency

Communication

Adaptability

Job description

Overview

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Highly competitive salary, monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets achieved), generous employee discount, annual jewellery uniform allowance and other excellent benefits.

We are currently seeking a pro-active, results driven store manager to join the team in our store. If you thrive on taking the lead on retail operations, inspiring a high performing team to beat their targets and provide a world-class service, then we would love to have you join us.

In the UK, we are very proud to have recently been recognised in the Sunday Times Best Places to Work 2023, one of only 11 in the very large employers category.

The role

The store manager is our brand ambassador and responsible for the store's overall commercial success. You will be responsible for managing the assistant manager and a team of supervisors and sales assistants and support them in creating special memories for our customers.

What to expect from the role

• Support and motivate the in-store team on a day-to-day basis to achieve the store's targets by identifying and maximising opportunities to achieve and surpass KPIs, whilst setting the example in exemplary Pandora customer service.
• Having a strong retail floor presence, educating and influencing the store, as well as ensuring back-of-house activities enable the store's successful commercial execution.
• You will be trained thoroughly in our hand-crafted luxury product to become a Pandora product expert. With the support from the regional sales manager, you will nurture and develop your team to unlock their full potential and support their succession.

The successful candidate

Our store managers are the ambassadors of the Pandora brand. Therefore, the ideal candidate will be a highly capable leader and a passionate team player who will confidently support their team to provide an unforgettable Pandora in-store experience.

• Prior experience with a leading brand and/or desirable consumer product retailing is preferred.
• If you are a senior supervisor, or current assistant manager looking for your next challenge, this could be the opportunity for you.
• Demonstrates the company core values of dreaming, daring, caring and delivering in their role.
• An ideal candidate will have:
  • Proven experience in driving sales and profitability in store
  • A passion for driving a culture of exemplary customer service
  • An ability to understand the importance of Pandora's local and global business strategy, and translate this into the delivery of store, regional and division KPIs
  • Experience in using data to identify trends, issues and root causes, and the ability to take action to deliver when opportunities are identified
  • Strong communication skills to establish and coach a high performing team
  • Ability to be adaptable and flexible to changing business needs
  • A positive, can-do attitude with enthusiasm for Pandora product and core values
  • A well-presented appearance with a taste for desirable products and a passion for retail

Why work with us?

Our people are an integral part of our success. We offer a competitive rewards package and generous benefits.

• A highly competitive salary
• Monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets are achieved)
• A generous annual jewellery uniform allowance
• Generous employee discount
• Access to our online benefits platform with retail, hospitality and entertainment discounts
• Free support for you and your loved ones through Retail Trust for health and wellbeing, financial advice, legal aid and more
• Parties, incentives and gifts throughout the year

If you are looking for a new challenge and feel you have the relevant skills, please click apply to submit your application.

Pandora's recruitment procedures are designed to be transparent and clear for all candidates. We encourage everyone applying to refrain from adding identity-related elements such as a photo, marital status and age. If you require reasonable adjustments during interviews, please let us know as soon as possible.

About Pandora

Pandora is the world's largest jewellery brand, specialising in accessible luxury jewellery made from high-quality materials. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores. Headquartered in Copenhagen, Pandora employs 37,000 people worldwide and is committed to sustainability. Pandora is listed on the Nasdaq Copenhagen stock exchange and reported revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.