Store Manager - Horsham

Pets at Home Limited; Horsham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A national pet care retailer is seeking a Store Manager for their Horsham location. The role involves leading a team, overseeing daily operations, and ensuring exceptional customer service. The ideal candidate has 2+ years of management experience in retail and is passionate about pet care. This position offers opportunities for annual bonuses, generous leave, and additional benefits including a life assurance policy and pension contributions.

Benefits

Annual bonus opportunities

28 days paid leave

Birthday day off

Life assurance

Company pension contribution

Employee discounts

Qualifications

• At least 2 years of management experience in a retail environment.
• Passion for retail and a proven track record of delivering excellent results.
• Flexibility to work a 7-day shift pattern.
• Strong communication and leadership skills.
• Willingness to complete 6 months of comprehensive training.

Responsibilities

• Overseeing daily operations from stock control to store standards.
• Leading and inspiring the team to achieve sales targets.
• Creating a positive and fun working environment.
• Ensuring health and safety compliance.
• Delivering outstanding customer service.

Skills

Management experience

Leadership skills

Customer service

Communication skills

Job description

Overview

We\'re looking for a Store Manager to lead our team in Horsham. Reporting directly to the Area Manager, you\'ll take full responsibility for the daily running of your pet care centre, driving sales and performance while ensuring an exceptional shopping experience for our customers.

Responsibilities

• Overseeing all aspects of daily operations, from stock control to store standards.
• Leading and inspiring your team to achieve sales targets and exceed KPIs.
• Creating a positive and fun working environment for your colleagues.
• Ensuring health and safety compliance across the store.
• Delivering outstanding customer service, embodying our mission to be the Best Pet Care Business in the World.
• Providing industry-leading training to help you thrive in your role and equip you with the skills and knowledge needed to deliver exceptional service and care for both customers and their pets.

Qualifications

• At least 2 years of management experience in a retail environment, leading a team of 10 or more in a fast-paced setting.
• A passion for retail and a proven track record of delivering excellent results.
• Flexibility to work a 7-day shift pattern, including weekends and bank holidays.
• Strong communication and leadership skills to engage and motivate your team.
• A willingness to complete 6 months of comprehensive training covering customer service, pet care, and health & safety.

Benefits

• Annual bonus opportunities.
• 28 days paid leave, rising to 33 days after 2 years (including bank holidays).
• A birthday day off to celebrate in style.
• Life assurance worth 4x your annual salary.
• A 4% company pension contribution.
• Colleague discounts, including 20% off Pets at Home and 30% off our own-brand products.