Store Manager | Helensvale

Wallace Bishop Pty; Sefton; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading luxury jewellery retailer is seeking a passionate Store Manager for their Helensvale team. This role involves driving sales, delivering exceptional customer service, and leading a high-performing team. Candidates should have strong leadership skills and a commitment to excellence in a premium retail environment.

Benefits

Attractive salary package

Bonus incentives

Generous employee discounts

Opportunities for professional development

Qualifications

• Proven ability to lead by example and inspire a team.
• Commitment to high standards of customer service.
• Track record of achieving sales and KPI targets.

Responsibilities

• Drive sales performance to meet and exceed targets.
• Deliver exceptional customer service experience.
• Manage expenses to support business profitability.

Skills

Leadership

Customer Service

Sales Performance

Visual Merchandising

Time Management

Job description

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As a family-owned business with over 100 years of craftsmanship and service excellence, Wallace Bishop has built a strong reputation on exceptional service, superior craftsmanship, and steadfast values. With a rich history in skilled trades and a loyal customer base, we have established ourselves as a leader in the luxury jewellery and watch market. Wallace Bishop continues to thrive as a mid-to-high-end retailer, dedicated to offering exceptional products and experiences that create lasting memories for our customers through quality, tradition, and service.

We’re on the lookout for a passionate and driven Store Manager to lead our Helensvale team. This is an exciting opportunity for individuals ready to take the next step in their career within the luxury jewellery and watch industry. While a minimum of three years’ experience in luxury retail or jewellery is preferred, it is not essential — we value strong leadership, a customer-first mindset, and a desire to grow. In return, we offer long-term career development and genuine opportunities for progression within a respected and growing brand.

The Role

As Store Manager, your key responsibilities will include:

1. Driving sales performance to consistently meet and exceed targets
2. Delivering an exceptional customer service experience
3. Managing expenses to support business profitability
4. Leading recruitment, training, and development initiatives
5. Coaching and managing team performance to build capability
6. Ensuring excellence in visual merchandising and store presentation
7. Overseeing operational efficiency and compliance
8. Maintaining outstanding product knowledge and sharing expertise with your team

About you

To be successful in this role, you will bring:

1. A proven ability to lead by example and inspire a team aligned with company values
2. A commitment to delivering consistently high standards of customer service
3. A track record of achieving and surpassing sales and KPI targets
4. Strong financial acumen, with a focus on expense control and P&L accountability
5. Experience in coaching and developing high-performing teams, with a focus on accountability and growth
6. A keen eye for visual merchandising and maintaining a premium store presentation
7. Excellent time management and multitasking skills, with the ability to meet deadlines
8. Exceptional attention to detail and a commitment to operational excellence
9. A proactive approach to personal development and ongoing product knowledge

What We Offer

In return for your hard work and dedication, we offer an attractive salary package, bonus incentives, and generous employee discounts. You’ll be supported by a skilled leadership team committed to your growth and success. With plenty of opportunities for professional development and career advancement, you’ll have the chance to thrive in an environment that prides itself on excellence. Join a team that represents one of Australia's leading jewellery brands!

If this opportunity sounds like the perfect fit for you, we’d love to hear from you. Please submit your resume to apply.

Note: Successful candidates will be required to undergo a national police history check as part of the recruitment process.

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Your application will include the following questions:

• Do you have a current Police Check (National Police Certificate) for employment?
• Do you have experience working towards targets and KPIs?
• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as a store manager?
• How much notice are you required to give your current employer?

Retail & Consumer Products 101-1,000 employees

Few companies today can proudly say they’ve been family-owned and operated for over a century. Since 1917, Wallace Bishop has built a legacy of fine craftsmanship, quality service, and genuine customer care—values that remain at the heart of our business today.

We have honoured tradition for five generations while pioneering innovation in the jewellery and watch industry. At Wallace Bishop, we believe jewellery and timepieces are more than adornment; they’re an expression of self, a reflection of love, and a symbol of life’s most meaningful moments. Whether you are looking to reward your achievements or select meaningful gifts, our pieces are made to be cherished for generations.

What can I earn as a Retail Store Manager?